Housekeeper

Drury Hotels • San Antonio, TX

23d • Onsite

About The Position

Housekeepers at Drury Hotels help create memorable guest experiences by maintaining clean guest rooms and a positive environment for guests and team members. The role includes routine hotel cleaning, such as vacuuming, changing linens, and cleaning bathrooms, according to established standards. Housekeepers visually inspect rooms for maintenance needs and assist guests with requested linens, towels, amenities, or information. They may also be asked to help with laundry or clean public areas when needed. The position requires friendly, courteous, and efficient service when responding to guest requests, inquiries, and complaints, along with cooperation with other hotel departments.

The hotel is open seven days a week, and weekends are among its busiest days. Saturday and Sunday work may be required. The role requires walking and standing throughout the shift, as well as pushing, vacuuming, reaching, stretching, bending, and intermittently lifting 25–35 pounds. No prior cleaning experience is required.

Requirements

• Knowledge, skills, and mental ability equivalent to completion of two years of high school.
• Ability to follow verbal and written instructions.
• Knowledge of cleaning procedures and cleaning supplies.
• Ability to work without direct supervision.
• Ability to provide excellent customer service and maintain a positive, solution-oriented attitude.
• Ability to walk and stand throughout the work shift.
• Ability to push, vacuum, reach, stretch, and bend during daily work.
• Ability to intermittently lift 25–35 pounds during the workday.

Nice To Haves

• Previous cleaning experience is helpful but not required.

Responsibilities

• Perform hotel cleaning services to maintain guest rooms according to established standards.
• Vacuum, change linens, and clean bathrooms.
• Visually inspect rooms to help identify maintenance needs.
• Assist guests by providing linens, towels, amenities, or information upon request.
• Help with laundry or cleaning public areas when needed.
• Respond promptly and efficiently to guest requests, inquiries, and complaints with friendly, courteous service.
• Help maintain a positive work environment for guests and team members.
• Maintain positive and cooperative working relationships with all hotel departments.

Benefits

• Quarterly bonus opportunity of up to $3,200 annually, separate from base salary and based on hotel results.
• Flexible scheduling.
• Paid time off.
• Hotel discounts and free room nights.
• Medical, dental, vision, prescription, life, and disability insurance.
• Team Member Assistance Program.
• Company-matched 401(k).
• Mentorship, cross-training, development plans, and management training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED