Housekeeper

EXCHANGE HOTELS MANAGEMENT•Fort Worth, TX

1d•Onsite

About The Position

The Housekeeper is responsible for maintaining the cleanliness, appearance, and overall guest environment of the hotel. This role plays a vital part in creating a welcoming and memorable guest experience by ensuring all guestrooms and public spaces meet the highest standards of cleanliness, safety, and presentation.

Requirements

Flexible availability, including evenings, weekends, and holidays.
Ability to work efficiently in a fast-paced, physically demanding environment.
Strong attention to detail and commitment to cleanliness and quality standards.
Ability to follow instructions, safety guidelines, and operational procedures.
Basic communication and guest service skills.
Embody our Core Values: Respect, Integrity, Humility, Empathy, Creativity, Fun.

Nice To Haves

Previous housekeeping, hospitality, or cleaning experience preferred.
Familiarity with hotel cleaning standards and procedures.
Experience working in a team-oriented environment.

Responsibilities

Maintain cleanliness and presentation of assigned guest rooms and public areas in accordance with hotel brand standards.
Clean and reset guest rooms, including making beds, dusting, vacuuming, sanitizing bathrooms, and replenishing amenities.
Ensure all spaces throughout the hotel contribute to a clean, comfortable, and welcoming guest environment.
Anticipate guest needs, respond promptly to requests, and resolve concerns professionally to ensure guest satisfaction.
Stock, organize, and maintain housekeeping carts, closets, and supply areas.
Safely and properly use cleaning chemicals, tools, and equipment in accordance with OSHA and hotel guidelines.
Inspect rooms and public areas for cleanliness, maintenance issues, and safety concerns; report deficiencies promptly.
Transport linens, trash, and supplies to and from designated areas efficiently.
Remove trash and debris from assigned areas and ensure proper disposal and recycling practices.
Maintain cleanliness of hallways, elevators, stairwells, public restrooms, and other common areas as assigned.
Identify and report lost and found items in accordance with hotel procedures.
Ensure security of assigned keys and uphold guest privacy and confidentiality at all times.
Communicate clearly and professionally with guests, team members, and leadership to support smooth operations.
Support housekeeping team members and assist in other areas of the hotel during peak business demands.
Adhere to all company policies, procedures, and quality standards, maintaining a professional appearance at all times.
Identify and report maintenance issues, safety concerns, or suspicious activity to leadership in a timely manner.
All other duties as assigned.