Housekeeper

Marriott•Bay Lake, FL

11d

About The Position

The Housekeeper responds promptly to requests from guests and other departments and performs cleaning and upkeep duties in guest rooms and hallways. The role involves preparing and transporting a housekeeping cart, following procedures when entering guest rooms, replenishing amenities and supplies, changing linens, making beds, cleaning bathrooms, removing trash and used room-service items, and checking that appliances are present and working. The Housekeeper also straightens and dusts furnishings, polishes surfaces, removes marks, vacuums carpets, and performs floor care. The role requires following company, safety, and security policies; reporting maintenance problems, hazards, accidents, and injuries; completing safety training; and properly storing flammable materials. The Housekeeper maintains a clean and professional appearance, protects confidential information, welcomes guests, anticipates and addresses service needs, communicates professionally, supports team goals, and meets quality standards. Other reasonable duties may be assigned by Supervisors.

Requirements

No high school diploma or GED equivalent is required.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to move, lift, carry, and place objects weighing up to 25 pounds without assistance and more than 25 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Responsibilities

Respond promptly to requests from guests and other departments.
Prepare a cart with supplies and transport it to the assigned area.
Follow guest-room access procedures and ensure the room is vacant before entering.
Replace guest amenities and supplies.
Replace dirty linens and terry with clean items, make beds, and fold terry.
Clean bathrooms and remove trash, dirty linen, and room-service items.
Check that room appliances are present and in working order.
Straighten desk items, furniture, and appliances; dust and polish surfaces and remove marks from walls and furnishings.
Vacuum carpets and perform floor-care duties in guest rooms and hallways.
Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, and injuries.
Complete safety training and certifications and properly store flammable materials.
Maintain a clean and professional uniform and personal appearance and protect confidential information.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, support team goals, and adhere to quality expectations and standards.
Perform other reasonable job duties as requested by Supervisors.