Housekeeper

MCR Hotels•Troy, AL

21d•Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at Hampton Inn Troy, Alabama. Duties include completing pre-cleaning tasks, stocking supplies and tools on the assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. The Housekeeper thoroughly cleans and restocks the assigned number of guest rooms each shift and completes additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and guest rooms requiring deep cleaning. All front- and back-of-house areas must be kept clean, organized, and safe. The role supports the hotel's standards for guest service, cleanliness, product consistency, quality, and teamwork. Team members are expected to greet guests warmly, contribute to guest satisfaction, handle guest concerns with hospitality and urgency, and maintain knowledge of hotel features and amenities. Operational checklists and shift handover reports must be completed accurately and on time. Team members must wear a clean, approved uniform, be well-groomed, and wear a nametag. The position requires a positive, willing-to-learn attitude; the ability to follow established procedures and work effectively under pressure; and effective listening, conflict-resolution, and communication skills. Candidates must be at least 18 years old and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. The work involves substantial physical activity, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums. Other job-related duties may be assigned. This is an at-will position, not an employment contract.

Requirements

Must be at least 18 years old.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must be able to perform the physical demands of the position, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting housekeeping items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Complete pre-cleaning duties, including stocking room supplies and tools on the assigned work cart.
Attend the morning stand-up meeting.
Fold and/or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms each shift.
Complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and guest rooms requiring deep cleaning.
Keep front- and back-of-house areas clean, organized, and safe.
Greet guests warmly while cleaning and contribute to guest satisfaction.
Complete operational checklists accurately and at designated times.
Complete shift handover reports accurately and on time.
Wear a clean, approved uniform and nametag and maintain appropriate grooming.
Communicate clearly, honestly, and professionally with team members and guests.
Arrive and clock in on time, follow scheduled break and clock-out procedures, and provide notice when calling out as directed.