Housekeeper

MCR Hotels•Killeen, TX

12d•Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at the Killeen Residence Inn. The role includes preparing and stocking the work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms per shift and complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and guest rooms requiring deep cleaning. Front- and back-of-house areas must be kept clean, organized, and safe. All team members are expected to contribute to a clean, friendly, well-organized, and safe hotel. Housekeepers greet guests warmly while cleaning, support guest satisfaction, follow operational checklists and procedures, complete accurate and timely shift handover reports, and communicate and collaborate professionally with the team. Team members are expected to wear a clean, approved uniform and nametag and maintain the grooming standards in the Team Member Handbook. The position requires a positive, service-oriented attitude, the ability to follow established guidelines, and the ability to work effectively in stressful, high-pressure situations. The schedule may vary and may include evenings, nights, weekends, and holidays, according to hotel needs. The role involves regular physical activity, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and carrying housekeeping items such as linens, trash, or vacuums. Other job-related duties may be assigned. Reasonable accommodations may be made to enable employees with disabilities to perform essential functions, absent undue hardship. Employment is at-will; the document does not create an employment contract.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must arrive and clock in on time for each shift and follow stated timekeeping and break procedures.
Must provide sufficient notice when calling out, as directed by the supervisor.
Must be able to perform the described physical demands, with reasonable accommodation where applicable and absent undue hardship.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Clean and prepare guest rooms, hallways, and public areas.
Complete pre-cleaning duties, including stocking room supplies and tools on the assigned work cart.
Attend the morning stand-up meeting.
Fold and/or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms per shift.
Complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and guest rooms requiring deep cleaning.
Keep front- and back-of-house areas clean, organized, and safe.
Greet guests warmly while cleaning and contribute to guest satisfaction.
Complete operational checklists accurately and at designated times.
Provide accurate and timely shift handover reports.
Communicate and collaborate clearly, honestly, and professionally with team members.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and never work off the clock.
Clock in and out for breaks at the designated times.
Provide sufficient notice when calling out for a scheduled shift, as directed by the supervisor.
Perform other job-related duties as assigned.