Housekeeper

Thomas Berry Place Inc•New York, NY

20d

About The Position

Thomas Berry Place, Passionist Spiritual Retreat Center, is seeking a part-time Housekeeper to clean, restock, and maintain assigned rooms and other facility areas. The Housekeeper prepares guest rooms for retreats, maintains cleaning supplies and linens, and ensures rooms meet the retreat center's standards. The role also includes welcoming and assisting guests, responding courteously to complaints, and notifying the maintenance department about repairs or maintenance needs. Duties extend to cleaning and stocking hallways, stairwells, bathrooms, meeting rooms, the breezeway, chapel, garden room, library, elevator, and lobby. The Housekeeper handles linen and cleaning-supply orders and coordinates dirty linens for pickup by the linen service vendor. The position involves prolonged standing and walking, frequent pulling, pushing, and bending, and occasional lifting of up to 15 pounds. The schedule follows a rotating seven-day work cycle and may include occasional afternoon shifts.

Requirements

Detail-oriented and thorough.
Able to remain discreet and respect guests' privacy.
Able to perform consistent work to the highest standards.
Able to interact with guests in a pleasant, friendly manner.
Sufficient education and literacy to identify and read product labels and communicate with guests about job-related needs.
Able to read, write, speak, understand, and communicate in basic English preferred.
Able to tolerate prolonged periods of standing and walking and frequent pulling, pushing, and bending.
Able to lift up to 15 pounds at times.
Willing to work a rotating seven-day work cycle with occasional afternoon shifts.

Nice To Haves

Previous experience working in a similar capacity.
Ability to read, write, speak, understand, and communicate in basic English.

Responsibilities

Prepare rooms for retreats according to the events calendar and prioritize rooms requesting early cleaning.
Check cleaning-cart inventory and add necessary supplies; set up linen and cleaning carts.
Knock and announce before entering guest rooms, returning later if a room is occupied.
Remove soiled linens and replace them with fresh linens; make beds and stock towels and other room amenities according to policy.
Clean and disinfect bathrooms and kitchenette or coffee-preparation areas; wipe surfaces and mirrors, vacuum floors, and remove trash.
Inspect rooms with a final walkaround to ensure they meet retreat center standards.
Notify the maintenance department of needed maintenance or repairs.
Take found items to the designated lost-and-found area when a guest has checked out.
Greet guests and assist with inquiries, directions, and information about the facility and programs.
Address guest complaints and issues promptly, efficiently, and courteously, escalating to the Program Manager when necessary.
Collect, bag, and transport dirty linens to the lobby for pickup by the linen service vendor.
Order linen from the laundry service vendor and order cleaning supplies and toiletries.
Vacuum hallways; dust baseboards, tables, and lamps; and place complimentary tissues in rooms.
Sweep and mop three flights of stairwells; clean, mop, and stock main bathrooms.
Clean meeting rooms by dusting, vacuuming, wiping furniture and windowsills, cleaning glass doors and mirrors, and removing trash.
Dust and dry- and wet-mop the breezeway floor, clean windowsills, and water plants.
Clean the chapel by dusting, dry- and wet-mopping, vacuuming, wiping pews, altar, organ, glass tables, and doors, assisting with altar cloths, replacing holy water, and removing trash.
Clean the garden room by dusting and wiping furniture and glass tables and windowsills, and vacuuming.
Clean, dust, vacuum, and straighten furniture in the library.
Clean the elevator and shampoo rugs.
Clean the lobby by dusting, mopping, vacuuming, cleaning glass doors, and emptying trash.