HOUSEKEEPER

KOA•West Yellowstone, MT

24d

About The Position

The Housekeeper maintains a clean, sanitary, comfortable, and tidy environment. The role cleans private offices and public common areas, including the general store, restrooms, and accommodation units, while maintaining departmental standards. The Housekeeper cleans and styles accommodation rooms and public areas to brand expectations, replenishes guest-room amenities and supplies, responds to requests, and works with guest services and property leadership to resolve guest challenges. The position also supports laundry operations, follows health, safety, quality, security, and sanitation procedures, and maintains assigned campground areas.

Requirements

Basic understanding of the English language.
Comfortable working in a fast-paced, high-pressure environment.
Ability to maintain confidentiality.
Able to work nights, weekends, and holidays.
Valid driver's license.
Ability to lift and carry up to 10 pounds regularly and lift or carry up to 25 pounds or more occasionally with assistance.
Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead, and move safely over uneven terrain.
Ability to perform repetitive motions and to stand, bend, sit, lift, and walk.
Able to work indoors and outdoors and tolerate varying weather conditions, moderate to loud noise, dust, pollen, grasses, landscaping, chemicals, and moving mechanical equipment.
Use personal protective equipment where necessary.
For possible vehicle operation: close and distance vision, sitting, and ability to see and read signs and traffic signals.

Responsibilities

Clean and style accommodation rooms and public areas to brand expectations, with attention to detail and within time standards.
Refresh and replenish guest rooms with amenities, supplies, linens, and applicable collateral.
Complete requests in a timely manner and in order of priority.
Take ownership of guest challenges and work collaboratively with the guest services team and property leadership to resolve them.
Complete appropriate forms and turn in items left by guests to the housekeeping supervisor.
Follow quality standards and health and safety regulations.
Wash, dry, and fold laundry as required.
Sanitize kitchens and bathrooms, and clean basins, tubs, toilets, and floors using appropriate chemical solutions and protective equipment.
Sign out and sign in master room keys daily.
Report room condition and status to the housekeeping supervisor and guest services.
Retrieve, stock, restock, and store the housekeeping cart according to housekeeping safety and security procedures.
Maintain cleanliness of all assigned campground areas.
Perform other duties, responsibilities, or activities as assigned.