Housekeeper

MCR • San Antonio, TX

13d • $14 - $15 • Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at TownePlace Suites San Antonio Northwest. The role includes completing pre-cleaning tasks, stocking supplies and tools on an assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms each shift and may take on additional cleaning projects in storage rooms, public spaces, guest laundry, or guest rooms as directed by their supervisor.

Team members are expected to contribute to a clean, friendly, well-organized, and safe hotel. This includes greeting guests warmly, supporting guest satisfaction, maintaining clean and organized work areas, completing operational checklists accurately and on time, communicating professionally, and collaborating with colleagues. The position requires a positive, service-oriented attitude and the ability to follow established guidelines and work effectively in a fast-paced, high-pressure environment.

Requirements

• Must be at least 18 years old.
• A positive attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to work well in stressful, high-pressure situations.
• Effective listening, understanding, clarification, and conflict-resolution skills when addressing concerns raised by coworkers and guests.
• Ability to communicate information and ideas clearly.
• A desire to serve guests.
• Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Ability to perform the physical demands of the job, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking long distances or between work areas, repetitive hand and wrist motions, and lifting or carrying housekeeping items such as linens, trash, or vacuums.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly throughout their stay, use their names when possible, and provide friendly service while cleaning.
• Contribute to guest satisfaction and respond to challenging guest situations with hospitality and urgency.
• Maintain clean, organized, and safe front- and back-of-house areas, including guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports as applicable.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Complete pre-cleaning duties, including stocking supplies and tools on the assigned work cart.
• Attend the morning stand-up meeting.
• Fold or assist with dirty linen in the housekeeping laundry room.
• Thoroughly clean and restock the assigned number of guest rooms each shift.
• Complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and guest rooms needing deep cleaning.
• Communicate clearly, honestly, and professionally and collaborate with team members.
• Arrive and clock in on time, clock out at the scheduled shift end unless directed otherwise, and record breaks at their designated times.
• Give sufficient notice when calling out for a scheduled shift, as directed by the supervisor.
• Perform other job-related duties as assigned.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed