Housekeeper
About The Position
At Hilton Grand Vacations at SeaWorld, the Housekeeper performs daily cleaning duties on an assigned slate of rooms, helping prepare rooms for guests according to standards and contributing to a welcoming experience for owners and guests. The role involves communicating with dispatch, Team Members, and guests; addressing reasonable complaints and requests professionally; reporting damage, deficits, and disturbances; and maintaining housekeeping equipment, tools, and supplies. The position requires adaptability to a variety of shifts, including weekends and holidays. Shifts range from 8:30 a.m. to 5:00 p.m. or 9:00 a.m. to 5:30 p.m.; the schedule is provided upon hire. Paid training is offered.
Requirements
- Previous experience as a cleaner or housekeeper.
- Ability to work with little supervision.
- Customer service experience.
- Organizational and time management skills.
Responsibilities
- Communicate in a friendly and effective manner with dispatch, Team Members, and guests to ensure guest and owner satisfaction.
- Prepare all rooms for guests according to standards.
- Notify superiors of damage, deficits, and disturbances.
- Handle reasonable complaints and requests with professionalism and patience.
- Ensure appropriate maintenance of housekeeping equipment and tools.
- Maintain an inventory of tools and supplies used in housekeeping activities.
Benefits
- Day 1 eligibility for medical, dental, and vision health benefits.
- Recognition programs and rewards.
- Travel discounts program.
- Paid vacation and paid sick days.
- Employee Assistance Program supporting physical and mental wellbeing.
- 401(k) program with company match.
- Tuition reimbursement programs.
- Employee stock purchase program.
- Learning and advancement opportunities.
- Paid training.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
