Housekeeper

Pyramid Global Hospitality

22d•Onsite

About The Position

The Housekeeper cleans and prepares assigned guest rooms and suites at Dellshire Resort. The role follows room presentation, sanitation, privacy, and security standards to provide guests with a clean, comfortable, and welcoming stay. Dellshire Resort is a pre-opening, medieval-inspired destination resort in Wisconsin Dells, scheduled to open in Spring 2026. The position is part of a team focused on guest service and resort standards. Job-specific training is provided, and no prior experience is required.

Requirements

No prior experience required; job-specific training is provided.
Ability to follow cleaning instructions and safety procedures and work dependably as part of a team.
Attention to detail and respectful communication with guests, coworkers, and leaders.
Ability to understand job instructions, communicate service needs, and follow resort attendance and appearance standards.

Responsibilities

Clean occupied and departure rooms, including bedrooms, bathrooms, furniture, mirrors, fixtures, and high-touch surfaces, using approved procedures.
Make beds, change linens, replenish towels, and arrange guest amenities according to resort standards.
Vacuum, sweep, mop, dust, and remove routine trash and used linens to designated collection areas.
Inspect rooms for cleanliness, missing items, damage, and maintenance needs; promptly report concerns to the housekeeping leader.
Restock the assigned cart and keep supplies orderly without blocking corridors or emergency exits.
Follow room-entry, key-control, guest-privacy, and Do Not Disturb procedures; protect guest belongings and confidential information.
Respond courteously to requests for towels, amenities, and other housekeeping items, and refer unresolved concerns to the leader.
Record completed rooms and accurately communicate room status using the assigned system or checklist.
Turn in found property promptly and follow Lost and Found procedures.
Use approved cleaning products and protective equipment; report unsafe conditions and follow procedures for spills or suspected contamination.
Follow safety standards, watch for hazards such as broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons, and report hazards appropriately.
Report to work on time according to the posted schedule, maintain accurate time records, and follow proper standards for room issuance.
Perform other related duties as requested by the Floor Supervisor.