Housekeeper

MCR • Odessa, TX

16d • $13 - $15

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at Odessa Homewood Suites. The role includes stocking supplies and tools on an assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms each shift and complete additional cleaning projects as assigned, such as storage rooms, public spaces, guest laundry, and room deep cleaning.

Team members are expected to support guest satisfaction through friendly, attentive service; keep front- and back-of-house areas clean, organized, and safe; complete operational checklists accurately and on time; communicate professionally; and collaborate with colleagues. The role requires a positive, service-oriented attitude, the ability to follow established guidelines, and readiness to work a varied schedule that may include evenings, nights, weekends, and holidays. This position has regular physical demands, including bending, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting housekeeping items.

Requirements

• Must be at least 18 years of age.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
• Must be able to communicate information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must be able to meet the role’s physical demands, including stooping, climbing, balancing, kneeling, crawling, sustained standing, walking, repetitive wrist, hand, or finger motions, and lifting linens, trash, or vacuums.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly throughout their stay, use their names when possible, and contribute to guest satisfaction.
• Handle challenging guest situations with hospitality and urgency; understand hotel features, amenities, groups, and events relevant to guest support.
• Keep workspaces and front- and back-of-house areas clean, organized, and safe, and assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Wear an approved clean uniform and nametag and maintain appropriate grooming.
• Communicate clearly, honestly, and professionally and collaborate with team members to support guests and the workplace.
• Complete pre-cleaning duties, including stocking room supplies and tools on the assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room.
• Thoroughly clean and restock the assigned number of guest rooms each shift.
• Complete additional cleaning projects as assigned, including storage rooms, public spaces, guest laundry, and room deep-cleaning activities.
• Arrive and clock in on time, clock out at the scheduled shift end unless otherwise directed, and clock in and out for scheduled breaks.
• Provide sufficient notice when calling out, as directed by the supervisor.
• Perform other job-related duties or instructions as assigned.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed