Housekeeper

MCR Hotels•San Antonio, TX

12d•Onsite

About The Position

The Housekeeper cleans and prepares guest rooms, hallways, and public areas at TownePlace Suites San Antonio Northwest. The role includes completing pre-cleaning tasks, stocking room supplies and tools on an assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms each shift and complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and room deep-cleaning activities. All front- and back-of-house areas are expected to remain clean, safe, and well-organized. The position follows MCR’s universal standards: provide friendly service and contribute to guest satisfaction; maintain spotless cleanliness; complete operational checklists accurately and on time; communicate clearly and professionally; and collaborate with the team. Team members are expected to greet guests warmly while cleaning, use guests’ names when possible, respond to challenging situations with hospitality and urgency, support hotel groups and events, and pitch in with guest-room or public-space cleaning as needed. Employees must wear a clean approved uniform and nametag, remain well-groomed, and follow hotel procedures and supervisor instructions.

Requirements

Must be at least 18 years of age.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must be able to perform the essential functions of the position, with reasonable accommodations where applicable.
Must meet the physical demands of the job, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking long distances or between work sites, repetitive wrist/hand/finger motions, and carrying housekeeping items such as linens, trash, or vacuums.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly throughout their stay and use their names when possible.
Contribute to guest satisfaction and handle challenging guest situations with hospitality and a sense of urgency.
Maintain knowledge of hotel features and amenities, and support hotel groups and events.
Answer incoming calls with friendly service using the approved greeting.
Keep front- and back-of-house areas clean, safe, and organized; assist with cleaning guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Complete pre-cleaning duties, including stocking supplies and tools on the assigned work cart.
Attend the morning stand-up meeting.
Fold and/or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms each shift.
Complete additional cleaning projects as assigned, including storage rooms, public spaces, guest laundry, and room deep cleaning.
Communicate clearly, honestly, and professionally and collaborate with other team members.
Wear a clean, approved uniform and nametag and maintain appropriate grooming.
Arrive and clock in on time, clock out at the scheduled shift end unless directed otherwise, and never work off the clock.
Clock in and out for breaks at the designated times and provide sufficient notice when calling out as directed by the supervisor.
Perform other job-related duties and follow job-related instructions as assigned.