Housekeeper

MCR Hotels•Midland, TX

20d•Onsite

About The Position

The Housekeeper cleans and prepares guest rooms, hallways, and public areas at TownePlace Suites by Marriott Midland, TX. The role supports clean, friendly, well-organized, and safe hotel operations, contributing to guest satisfaction and consistent service quality. Duties include preparing and stocking the assigned work cart and room supplies, attending morning stand-up meetings, assisting with dirty linen in the housekeeping laundry room, and thoroughly cleaning and restocking the assigned number of guest rooms each shift. The Housekeeper may also complete additional cleaning projects in storage rooms, public spaces, guest laundry, and guest rooms, including deep cleaning, as assigned by a supervisor. All front- and back-of-house areas must be kept clean and organized. Team members are expected to welcome guests warmly, use guests’ names when possible, respond to guest concerns with hospitality and urgency, and maintain knowledge of hotel features and amenities. They must complete operational checklists accurately and on time, provide accurate shift handover reports, wear an approved clean uniform and nametag, and communicate and collaborate professionally with coworkers. The role requires a positive, flexible approach to helping meet hotel and guest needs. The position involves regular physical activity, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and carrying housekeeping items such as linens, trash, or vacuums. The employee must be at least 18 years old and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. This job description does not create an employment contract; the relationship is at-will.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must effectively listen to, understand, clarify, and resolve concerns and issues raised by coworkers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must be able to perform the stated physical demands, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and carrying housekeeping items.
Must arrive and clock in on time, follow break clock-in/out procedures, and provide sufficient notice when calling out.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Prepare and stock the assigned work cart and room supplies before cleaning.
Attend the morning stand-up meeting.
Fold and/or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms during each shift.
Clean and prepare guest rooms, hallways, and public areas.
Complete additional cleaning projects in storage rooms, public spaces, guest laundry, and guest rooms, including deep cleaning, as assigned by the supervisor.
Keep front- and back-of-house areas clean, organized, and safe.
Greet guests warmly during cleaning and throughout their stay, using their names when possible.
Respond to challenging guest situations with hospitality and a sense of urgency.
Complete checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Communicate and collaborate professionally with team members and help meet hotel and guest needs.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Arrive and clock in on time, follow scheduled clock-in/out and break procedures, and provide sufficient notice for call-outs.