Housekeeper

Sonesta Hotels • Nashville, TN

13d

About The Position

The Room Attendant works with the Housekeeping Management Team to clean guest rooms and public areas, and may work in the commercial laundry facility. The role follows brand standards for timing, products, and placement to ensure guest satisfaction. Room attendants deliver Sonesta Service, respond to guest concerns and requests, and coordinate with supervisors and other departments to support clean, safe, and guest-ready facilities.

Requirements

• Some previous housekeeping experience is preferred.
• Ability to speak, read, and write fluent English is preferred; other languages are beneficial.
• Basic reading, writing, and mathematical abilities are preferred.
• Ability to frequently stand, bend, climb, kneel, and move about the facility.
• Ability to carry, lift, or pull items weighing up to 75 pounds.
• Must regularly use commercial cleaning chemicals.
• Must be able to work mornings, evenings, weekends, and holidays.

Nice To Haves

• Previous experience in the extended-stay industry is preferred.
• Fluency in languages other than English is beneficial.

Responsibilities

• Deliver Sonesta Service in guest and client interactions according to Sonesta G.U.E.S.T. standards.
• Respond to guest complaints and special requests, and take corrective action to achieve guest satisfaction.
• Clean and service assigned rooms or areas according to established standards, including making beds, dusting, vacuuming, sanitizing bathrooms, and removing trash; cleaning kitchen areas and appliances may also be required.
• Notify a supervisor when service is complete and report rooms that cannot be serviced according to established procedures.
• When assigned to laundry, monitor supplies and equipment; operate washers and dryers according to hotel standards and manufacturer guidelines; inspect soiled linens; fold and store clean linens; and report damaged items.
• Minimize waste of housekeeping supplies and amenities.
• Assist with deep-cleaning projects as needed.
• Report repairs or unsafe conditions to a supervisor.
• Handle lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other shifts and department management.
• Comply with federal, state, and local health and safety laws.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) with company match
• 401(k) retirement plan with company match
• Paid vacation and sick time
• Paid parental leave
• Company-paid life insurance
• Company-paid short-term and long-term disability
• Hospital indemnity, critical illness, and accident insurance
• Educational assistance
• Sonesta hotel discounts
• Additional perks and employee discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed