Housekeeper

MCR • Tucson, AZ

21d • $15 - $16 • Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at the hotel. The role includes preparing and stocking a work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers clean and restock the assigned number of guest rooms per shift and complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and guest rooms requiring deep cleaning.

All team members are expected to contribute to clean, friendly, well-organized, and safe hotel operations. Housekeepers are expected to welcome guests warmly, support guest satisfaction, follow operational checklists and procedures, communicate professionally, collaborate with colleagues, and help clean guest rooms or public spaces as needed. The job involves regular physical activity, including bending, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist movements, and lifting housekeeping items.

Requirements

• Must be at least 18 years of age.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must arrive and clock in on time for each shift and clock out at the scheduled shift ending time unless otherwise directed; must not work off the clock.
• Must clock in and out for breaks at the designated times and provide sufficient notice when calling out for a scheduled shift.
• Must be able to perform the physical demands of the job, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking, repetitive wrist, hand, and finger motions, and lifting housekeeping items such as linens, trash, or vacuums.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests happily throughout their stay, use guests’ names when possible, and provide friendly hospitality while cleaning.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features and amenities, and support groups and events at the hotel.
• Keep front- and back-of-house workspaces clean, organized, and safe.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Communicate clearly, honestly, and professionally with team members and collaborate to support a welcoming guest environment.
• Complete pre-cleaning duties, including stocking room supplies and tools on the assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room.
• Thoroughly clean and restock the assigned number of guest rooms per shift.
• Complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and guest rooms requiring deep cleaning.
• Follow the assigned schedule, clock in and out on time, take breaks at designated times, and provide sufficient notice when calling out.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed