Housekeeper

DeFoor Hospitality Group•Madison, WI

23d

About The Position

The Housekeeper cleans guest rooms and other guest spaces thoroughly and efficiently while responding to guest needs in a friendly, courteous, and efficient manner. The role is responsible for maintaining guest rooms, public areas, and work areas to required cleanliness and health standards; reporting maintenance deficiencies, incidents, unusual events, damage, theft, and found articles; and protecting guests, employees, hotel property, and assets. The Housekeeper may perform deep-cleaning activities, special projects, and other duties requested to support hotel operations and guest service. The position requires a flexible schedule, including weekends and holidays as needed.

Requirements

Be courteous and attentive to guests and willing to help as a team player.
Be honest and able to work well performing repetitive tasks.
Be able to work a flexible schedule, including weekends and holidays.
Have a valid driver’s license and dependable transportation.
Understand English and have basic hearing ability.
Be able to stand and walk for more than eight hours, work in restrictive spaces or environments, climb stairs, see both near and far, bend, stretch arms overhead, and lift or carry up to 30 pounds.

Responsibilities

Clean guest rooms, public areas, and other assigned spaces, including hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, driveways, garages, and swimming pool areas.
Report room and public-area deficiencies and out-of-order equipment to the maintenance department.
Report incidents and unusual events to the Executive Housekeeper and document them appropriately.
Protect hotel and guest property, and report damage, theft, and found articles to supervisors.
Respond to guest questions and comments courteously; immediately report guest issues to the Manager on Duty.
Perform ongoing deep cleaning and special projects when instructed.
Maintain clean and attractive work areas, uniforms, and personal appearance.
Complete the brand-specific training program.
Carry linens, towels, toilet items, and cleaning supplies using wheeled carts.
Empty wastebaskets and ashtrays, clean ashtrays, and transport trash and waste to disposal areas.
Replenish guest supplies, including drinking glasses, linens, writing supplies, and bathroom items.
Keep storage areas and carts stocked, clean, and tidy.
Dust and polish furniture and equipment; clean rugs, carpets, upholstered furniture, and draperies using vacuum cleaners and shampooers.
Wash windows, walls, ceilings, and woodwork; wax and polish as necessary; hang draperies and dust window blinds.
Sort, count, and mark clean linens and store them in linen closets.
Avoid eating, drinking, or smoking in guest view.
Assist other departments as needed and perform other job-related duties requested by the General Manager or other authorized person.