Housekeeper

MCR•Loveland, OH

19d•$14 - $16•Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at the hotel. The role includes preparing and stocking an assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the number of guest rooms assigned per shift and may complete additional cleaning projects in storage rooms, public spaces, guest laundry, and guest rooms. All front- and back-of-house areas should be kept clean, organized, and safe. Team members are expected to provide friendly, welcoming service, greet guests with a smile and use their names when possible, and help address guest concerns with hospitality and urgency. They are also expected to complete checklists accurately and on time, communicate professionally, work collaboratively, maintain a clean approved uniform and nametag, and be willing to assist beyond their usual duties as hotel needs require. The position requires a positive attitude, willingness to learn, ability to follow procedures, and ability to work effectively under pressure. The schedule may vary and include evenings, nights, weekends, and holidays. The work involves frequent physical activity, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and carrying housekeeping items such as linens, trash, or vacuums. The employer may assign other job-related duties. The role is at-will and this description does not create an employment contract.

Requirements

Must be 18 years of age or older.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must arrive and clock in on time for shifts and follow clock-in/out and break procedures.
Must provide sufficient notice, as directed by the supervisor, when calling out for a scheduled shift.
Must be able to meet the physical demands of the role, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and carrying housekeeping items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Prepare and stock the assigned work cart with room supplies and tools before cleaning.
Attend the morning stand-up meeting.
Fold and/or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms per shift.
Clean hallways and public areas as needed.
Complete additional cleaning projects in storage rooms, public spaces, guest laundry, and guest rooms, as assigned by the direct supervisor.
Keep front- and back-of-house areas clean, organized, and safe.
Greet guests warmly while cleaning and provide friendly, hospitable service.
Complete operational checklists accurately and at the designated times.
Communicate clearly and professionally with coworkers and guests, and help resolve guest concerns.
Work collaboratively and assist with cleaning guest rooms and public spaces as hotel needs require.
Arrive and clock in on time, follow scheduled break procedures, and provide sufficient notice when calling out.