Housekeeper

MCR • Midland, TX

9d • $14 - $15 • Onsite

About The Position

The Housekeeper cleans and prepares guest rooms, hallways, and public areas at Hilton Garden Inn Midland. The role includes preparing and stocking a work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the number of guest rooms assigned per shift and complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and room deep-cleaning activities.

All team members are expected to provide friendly service, contribute to guest satisfaction, keep front- and back-of-house areas clean and organized, and work collaboratively. The role requires following established guidelines and procedures, completing operational checklists accurately and on time, and communicating professionally with guests and coworkers. The schedule may vary and may include evenings, nights, weekends, and holidays.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by coworkers and guests.
• Must be able to convey information and ideas clearly and have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must be able to perform the physical demands of the job, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking long distances or between work areas, repetitive wrist/hand/finger motions, and lifting or carrying housekeeping items such as linens, trash, or vacuums.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly throughout their stay, use their names when possible, and contribute to guest satisfaction.
• Handle challenging guest situations with hospitality and urgency; maintain knowledge of hotel features, amenities, groups, and events relevant to the role.
• Keep workspaces and front- and back-of-house areas clean, organized, and safe; assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports as applicable.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Communicate clearly, honestly, and professionally and collaborate with team members to support guests and hotel operations.
• Complete pre-cleaning duties, including stocking assigned work carts, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room.
• Thoroughly clean and restock the assigned number of guest rooms each shift.
• Complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and room deep cleaning.
• Arrive and clock in on time, clock out at the scheduled shift ending time unless directed otherwise, never work off the clock, and clock in and out for breaks at scheduled times.
• Give sufficient notice when calling out for a scheduled shift, as directed by the supervisor.
• Perform other job-related duties or instructions as assigned by an authorized person.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed