Housekeeper

Island Hospitality Management•Phoenix, AZ

23d

About The Position

The Housekeeper is responsible for the overall cleanliness of the hotel, guest satisfaction, and meeting product quality standards. The role includes cleaning and preparing guest rooms after checkout, maintaining rooms according to brand and IHM standards, and reporting damages, deficits, or disturbances. Scheduling availability may need to be flexible, and weekly hours vary based on guest occupancy, season, staffing, and other factors; a specific number of weekly hours is not guaranteed. The role involves extended periods of standing, sitting, or walking, and lifting or moving up to 10 pounds regularly and up to 25 pounds frequently. Island Hospitality provides a formalized training and development program intended to support employee development and career growth.

Requirements

Be a highly motivated team player with strong initiative and a desire for achievement.
Effectively handle workplace problems, including anticipating, preventing, identifying, and solving problems as necessary.
Ability to work well in stressful situations.
Meet the physical demands of regularly standing, sitting, or walking for extended periods; regularly lifting or moving up to 10 pounds; and frequently lifting or moving up to 25 pounds.

Responsibilities

Perform basic housekeeping duties, including changing sheets and towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging rooms after guests check out.
Ensure rooms are cared for according to brand and IHM standards.
Notify supervisors of damages, deficits, or disturbances.
Provide excellent guest service and remain readily available and approachable to guests.

Benefits

Medical, dental, and vision insurance.
HSA and FSA plans, including dependent care FSA.
Identity theft protection insurance.
Commuter benefits for transit and parking.
Pet insurance.
PTO and payroll incentives for annual wellness exams.
Employee Assistance Program.
Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with employer matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
Incentive-based bonus program.
Free hotel room nights and employee discounts within the hotel brand.
Discounts for friends and family within the hotel brand.
Team Member of the Month, Quarter, and Year recognition and bonus.
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
Career growth through an in-house training program with a path personalized to employee goals.
Referral bonus program for any company location.