Housekeeper

MCR • El Paso, TX

8d • $14 - $14 • Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at TownePlace Suites El Paso Airport. Duties include preparing and stocking the work cart and room supplies, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms each shift and complete additional cleaning projects assigned by their direct supervisor, including work in storage rooms, public spaces, guest laundry, and room deep-cleaning activities.

All team members are expected to support a clean, friendly, well-organized, and safe hotel. This includes welcoming guests warmly, helping resolve guest concerns, keeping workspaces clean, completing operational checklists accurately and on time, communicating professionally, and collaborating with colleagues. Team members must wear a clean, approved uniform and nametag and maintain the grooming standards in the Team Member Handbook.

The role involves a varied schedule that may include evenings, nights, weekends, and holidays. The employee must arrive and clock in on time, follow scheduled break procedures, and provide sufficient notice when calling out. Physical demands include stooping, climbing, balancing, kneeling, crawling, prolonged standing and walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums. The employer may assign other job-related duties and states that reasonable accommodations will be made when requested, absent undue hardship. Employment is at will; the description does not create an employment contract.

Requirements

• Must be at least 18 years of age.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must effectively listen to, understand, clarify, and resolve concerns raised by coworkers and guests.
• Must communicate information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must be able to perform the role’s physical demands, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking, repetitive wrist/hand/finger motions, and lifting housekeeping items.
• Must arrive and clock in on time for shifts, follow scheduled break procedures, and provide sufficient notice when calling out.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly throughout their stay, use their names when possible, and contribute to guest satisfaction.
• Handle challenging guest situations with hospitality and urgency, and support guest concerns through effective listening and resolution.
• Maintain knowledge of hotel features and amenities; be aware of and support hotel groups and events.
• Answer incoming calls using the approved friendly greeting.
• Keep front- and back-of-house areas clean, organized, and safe, pitching in to clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Wear an approved, clean uniform and nametag and maintain grooming standards.
• Communicate clearly, honestly, and professionally and collaborate with team members to support guests and the workplace.
• Complete pre-cleaning duties, including stocking room supplies and tools on the assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room.
• Thoroughly clean and restock the assigned number of guest rooms each shift.
• Complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and room deep cleaning.
• Arrive and clock in on time, follow scheduled break clock-in/out procedures, clock out at the scheduled shift end unless directed otherwise, and provide sufficient notice when calling out.
• Work a varied schedule that may include evenings, nights, weekends, and holidays.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed