Housekeeper

Marriott•Bal Harbour, FL

20d

About The Position

The Housekeeper responds promptly to requests from guests and other departments and performs guest-room and public-area housekeeping duties. Responsibilities include preparing and transporting a supply cart; following room-entry procedures; replenishing amenities and supplies; replacing linens and making beds; cleaning bathrooms; removing trash, used linens, and room-service items; checking appliances; straightening and dusting room furnishings; removing marks; vacuuming carpets; and performing floor-care duties in guest rooms and hallways. The role requires following company, safety, and security policies; reporting maintenance issues, hazards, accidents, and injuries; completing required safety training; and properly storing flammable materials. Housekeepers maintain a clean, professional appearance, protect confidential information, welcome guests, anticipate and address service needs, communicate professionally, support team goals, and meet quality standards. They perform other reasonable duties as requested by supervisors.

Requirements

No high school diploma or GED equivalent is required.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to move, lift, carry, and place objects weighing up to 25 pounds without assistance and objects over 25 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
Ability to reach overhead and below the knees and to bend, twist, pull, and stoop.
Ability to stand, sit, kneel, or walk for extended periods across an entire work shift.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.

Responsibilities

Respond promptly to requests from guests and other departments.
Fill a housekeeping cart with supplies and transport it to the assigned area.
Follow procedures for entering guest rooms and ensure the room is vacant before entering.
Replace guest amenities and supplies, dirty linens, and terry items; make beds and fold terry.
Clean bathrooms and remove trash, dirty linens, and room-service items.
Check that room appliances are present and working.
Straighten desk items, furniture, and appliances; dust, polish, and remove marks from walls and furnishings.
Vacuum carpets and perform floor-care duties in guest rooms and hallways.
Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, and injuries; complete safety training and certifications; and properly store flammable materials.
Maintain a clean and professional uniform and appearance and protect confidential proprietary information.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, support team goals, and adhere to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.