Housekeeper

MCR • Killeen, TX

13d • $11 - $12 • Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at the Killeen Residence Inn. The role includes stocking room supplies and tools on an assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms per shift and may be assigned additional projects in storage rooms, public spaces, guest laundry, or room deep cleaning. All hotel areas should be kept clean, organized, and safe.

Team members are expected to provide friendly, welcoming service, contribute to guest satisfaction, follow hotel guidelines and procedures, complete operational checklists accurately and on time, and communicate professionally with colleagues. The position requires a positive, service-oriented attitude, the ability to work in a fast-paced and sometimes stressful environment, and a willingness to work a varied schedule that may include evenings, nights, weekends, and holidays. The job involves frequent physical activity, including bending, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums.

Requirements

• Must be at least 18 years old.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must effectively listen to, understand, clarify, and resolve concerns raised by coworkers and guests.
• Must communicate information and ideas clearly.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must be able to meet the role's physical demands, including stooping, climbing, balancing, kneeling, crawling, sustained standing, walking, repetitive motions, and lifting housekeeping items.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly throughout their stay and use their names when possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features and amenities and support hotel groups and events.
• Answer incoming calls using the approved friendly greeting.
• Keep front- and back-of-house areas clean, organized, and safe, and assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times each shift.
• Complete accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Communicate clearly, honestly, and professionally and collaborate with team members.
• Complete pre-cleaning duties, including stocking assigned work carts, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room.
• Thoroughly clean and restock the assigned number of guest rooms each shift.
• Complete additional cleaning projects as assigned, including storage rooms, public spaces, guest laundry, and room deep-cleaning activities.
• Arrive and clock in on time, clock out at the scheduled shift end unless otherwise directed, and never work off the clock.
• Clock in and out for breaks at the scheduled times.
• Provide sufficient notice when calling out, as directed by the supervisor.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed