Housekeeper

FORT HALL CASINO•Fort Hall, ID

14d•Onsite

About The Position

Contributes to the efficient daily operation of the Housekeeping activities by maintaining the cleanliness of guest rooms and public areas of the facility, in accordance with the established policies and procedures of the Shoshone-Bannock Casino Hotel. Maintains professionalism in all interactions with internal and external customers. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Requirements

High School diploma/GED preferred.
Must be able to successfully pass a background screening / investigation according to the established requirements.
Tribal and Native American preference shall apply to all positions.
Must be able to submit supporting documentation of education and training to support qualifications.
Pre-employment drug screen
Personal reference check and employment verification
Federal, State, and/or tribal criminal history backgrounds will be conducted.
Knowledge of goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel.
Knowledge of materials, methods, and equipment used in cleaning guestrooms and public areas.
Knowledge of occupational hazards and safety practices and procedures.
Knowledge of customer service standards.
Skill in the safe use of cleaning tools and equipment, chemicals, cleaners, and disinfectants.
Skill in basic repair work of housekeeping equipment.
Skill in handling multiple tasks simultaneously.
Skill in addressing customer problems.
Skill in providing exceptional customer service.
Ability to communicate efficiently and effectively both verbally and in writing.
Ability to maintain confidentiality.
Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
Ability to analyze situations and adopt appropriate courses of action.
Ability to establish and maintain professional relationships with the public and co-workers.
Ability to demonstrate professionalism at all times.
Ability to make solid decisions and exercise independent judgment.
Ability to demonstrate sensitivity to the needs of guests.
Ability to remain calm in emergency or crisis situations.
Ability to handle multiple tasks and meet deadlines.
Ability to work independently with minimal supervision.
Ability to adapt to varying situations.
Ability to work in a fast-paced environment and meet deadlines.
Ability to uphold strong ethics and integrity.

Responsibilities

Maintains inventory of cleaning supplies and equipment.
Sweeps, mops, vacuums, and deodorizes floors.
Removes and disposes of trash; dumps and cleans ashtrays; sanitizes trash cans.
Replaces dirty linens and towels with clean items; makes beds and folds towels.
Cleans, sanitizes, and restocks bathrooms.
Replaces guest amenities and supplies in rooms.
Washes or dusts walls, pillars, vents and other washable areas.
Cleans, shampoos, and extracts spills or biological excretion from carpet, when necessary.
Picks up paper and other trash from the floor and between customers and machines; sanitizes as needed.
Cleans inside and outside of windows.
Familiarizes self with the day’s activities and special events at the beginning of the shift.
Abides by all attendance policies and procedures.
Attends meetings and training sessions as directed.
Reports accidents involving guests, employees, or company assets in an immediate manner.
Reports any possible problems or unusual circumstances to Supervisor or Security.
Provides excellent customer service for all internal and external customers of the operations at all times.
Builds and fosters effective working relationships with others.
Contributes to a team effort and accomplishes related results as required.
Performs other duties as assigned.