Housekeeper

MCR Hotels•Loveland, OH

18d•Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at the hotel. The role includes pre-cleaning and stocking duties, cleaning and restocking assigned guest rooms, and completing additional cleaning projects as directed by the supervisor. These projects may involve storage rooms, public spaces, guest laundry, and room deep cleaning. Housekeepers may also assist with dirty linen in the housekeeping laundry room and are expected to help keep front- and back-of-house areas clean, organized, and safe. The role follows MCR’s standards for cleanliness, friendliness, product consistency, quality, and teamwork. Team members are expected to provide hospitable service to guests, follow operational checklists and procedures, communicate professionally, and contribute to a welcoming and effective workplace. The position requires a positive attitude, ability to work in a fast-paced and sometimes high-pressure environment, and willingness to work a varied schedule that may include evenings, nights, weekends, and holidays.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must effectively listen to, understand, clarify, and resolve concerns and issues raised by coworkers and guests.
Must be able to communicate information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must be able to meet the position’s physical demands, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting or carrying housekeeping items such as linens, trash, or vacuums.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly and provide friendly service throughout their stay, using their names when possible.
Contribute to guest satisfaction and respond to challenging guest situations with hospitality and urgency.
Maintain knowledge of hotel features, amenities, groups, events, and relevant role-specific technology.
Answer incoming calls using the approved friendly greeting.
Keep front- and back-of-house workspaces clean, organized, and safe; help clean guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Complete pre-cleaning duties, including stocking room supplies and tools on the assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms each shift.
Complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and room deep cleaning.
Communicate clearly, honestly, and professionally with team members and collaborate to meet guest and business needs.
Arrive and clock in on time, clock out at the scheduled shift ending time unless directed otherwise, and never work off the clock.
Clock in and out for breaks at the designated scheduled times and provide sufficient notice when calling out for a shift.
Perform other job-related duties as assigned by an authorized person.