Housekeeper

Hilton Garden Inn Cincinnati/West Chester•West Chester Township, OH

25d•Onsite

About The Position

The Housekeeper maintains the cleanliness and appearance of hotel guest rooms and public areas, helping provide guests with a welcoming, clean, and comfortable environment. The role includes cleaning and resetting guest rooms, maintaining assigned common areas, responding to guest needs, and following established safety, security, and housekeeping procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent preferred.
No prior experience required; hospitality experience is a plus.
Basic verbal and written communication skills.
Able to stand and maintain well-paced mobility for up to 8 hours.
Able to regularly and continuously lift up to 30 pounds.
Able to bend, stoop, squat, and stretch to perform cleaning tasks.
Must maintain a neat, clean, and well-groomed appearance according to company standards.
Must be flexible to work varying schedules, including nights, weekends, and holidays.

Nice To Haves

Hospitality experience.

Responsibilities

Clean and reset guest bedrooms and bathrooms according to established standards, using chemicals and cleaning equipment properly and safely.
Maintain the cleanliness of hallways and assigned common areas.
Perform other requested duties, including cleaning unexpected spills and completing special guest requests.
Assist other housekeeping associates in maintaining clean and organized work and public areas.
Participate in the hotel’s carpet care program by spotting carpet during room cleaning.
Report maintenance issues or needs to the Supervisor.
Stock and maintain housekeeping carts and linen storage rooms.
Complete room assignment sheets accurately, documenting completed tasks and any issues encountered.
Respond promptly to guest complaints and special requests to support guest satisfaction.
Follow procedures for entering guest rooms and protecting guest privacy and security.
Greet guests warmly and offer friendly assistance when interacting with them.
Follow company safety and security policies, including proper handling and storage of keys and lost-and-found items.
Understand and follow emergency procedures and bloodborne pathogen protocols.
Communicate effectively with coworkers and other departments to contribute to a supportive work environment.