Housekeeper

MCR Hotels•Allen, TX

21d•Onsite

About The Position

The Housekeeper cleans and prepares guest rooms, hallways, and public areas at the hotel. The role includes preparing and stocking an assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms per shift and may perform additional cleaning projects in storage rooms, public spaces, guest laundry, and guest rooms as assigned. All front- and back-of-house areas should be kept clean, safe, and organized. All team members contribute to guest satisfaction by welcoming guests warmly, using guests’ names when possible, responding to concerns with hospitality and urgency, and maintaining knowledge of hotel features, amenities, events, and relevant role technology. Team members are expected to communicate professionally, collaborate, and pitch in with cleaning guest rooms and public spaces as needed. They must complete checklists accurately and on time, provide accurate and timely shift handover reports, and wear a clean approved uniform, nametag, and appropriate grooming. The role requires a positive, service-oriented attitude; the ability to follow procedures, work under pressure, communicate clearly, and listen to and resolve concerns raised by guests or coworkers. Applicants must be at least 18 years old and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. The work involves frequent physical activity, including bending, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and carrying housekeeping items such as linens, trash, or vacuums.

Requirements

Must be at least 18 years old.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must effectively listen to, understand, clarify, and resolve concerns raised by coworkers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must be able to meet the described physical demands, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting or carrying housekeeping items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Prepare for cleaning by stocking the assigned work cart with room supplies and tools.
Attend the morning stand-up meeting.
Fold or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms per shift.
Clean hallways and public areas and keep front- and back-of-house areas organized.
Complete additional cleaning projects in storage rooms, public spaces, guest laundry, or guest rooms as assigned by the direct supervisor.
Greet guests warmly while cleaning and contribute to guest satisfaction.
Follow operational checklists accurately and at designated times.
Complete accurate and timely shift handover reports.
Communicate and collaborate professionally with team members and pitch in to clean guest rooms and public spaces as needed.
Wear a clean approved uniform and nametag and maintain grooming standards.
Arrive and clock in on time, clock out at the scheduled shift end unless directed otherwise, and never work off the clock.
Clock in and out for breaks at the designated times.
Provide sufficient notice when calling out for a scheduled shift, as directed by the supervisor.
Perform other job-related duties and follow other job-related instructions as assigned.