Housekeeper

MCR•Chandler, AZ

23d•$18 - $20•Onsite

About The Position

The Housekeeper cleans and prepares guest rooms, hallways, and public areas at Hilton Phoenix Chandler. The role includes preparing and stocking a work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock assigned guest rooms and complete additional cleaning projects as directed, including work in storage rooms, public spaces, guest laundry, and guest-room deep cleaning. Front- and back-of-house areas must be kept clean and organized. Team members are expected to provide friendly hospitality to guests, contribute to guest satisfaction, follow hotel guidelines and procedures, complete operational checklists accurately and on time, and communicate professionally with colleagues. The role requires a positive attitude, a willingness to learn and help meet business needs, and the ability to work effectively in a fast-paced, sometimes high-pressure environment. A varied schedule may include evenings, nights, weekends, and holidays. The work involves physical activities such as stooping, climbing, balancing, kneeling, crawling, prolonged standing, walking, repetitive hand and wrist motions, and lifting or carrying housekeeping items such as linens, trash, or vacuums. The job description states that employment is at-will and that duties may be changed or supplemented.

Requirements

Must be 18 years of age or older.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must arrive and clock in on time, follow scheduled clock-in/out procedures, and never work off the clock.
Must clock in and out for breaks at the designated times.
Must provide sufficient notice when calling out, as directed by the supervisor.
Must be able to meet the physical demands of the job, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting or carrying housekeeping items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Clean and prepare guest rooms, hallways, and public areas.
Complete pre-cleaning duties, including stocking room supplies and tools on the assigned work cart.
Attend the morning stand-up meeting.
Fold and/or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms per shift.
Complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and guest-room deep cleaning.
Keep front- and back-of-house areas clean, organized, and safe.
Greet guests warmly while cleaning and contribute to guest satisfaction.
Follow established guidelines and procedures and complete operational checklists accurately and on time.
Communicate clearly and professionally with team members and guests.