Housekeeper

MCR Hotels•Pompano Beach, FL

18d•Onsite

About The Position

The Housekeeper cleans and prepares guest rooms, hallways, and public areas at Residence Inn Fort Lauderdale Pompano Beach Central. The role includes preparing and stocking an assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the number of guest rooms assigned for each shift and complete additional cleaning projects, such as storage rooms, public spaces, guest laundry, and room deep-cleaning, as directed by a supervisor. Team members are expected to support clean, friendly, well-organized, and safe hotel operations. This includes welcoming guests warmly, using their names when possible, responding to guest concerns with hospitality and urgency, maintaining hotel knowledge, and contributing to guest satisfaction. Housekeepers may be asked to help clean guest rooms or public spaces as needed. They must complete checklists accurately and on time, communicate effectively during shift handovers, maintain a clean approved uniform and grooming, and work collaboratively with colleagues. The position requires a positive attitude, willingness to learn, and ability to follow established procedures and work effectively under pressure. The employee must be at least 18 years old and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. The role involves physical activities including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums. Other job-related duties may be assigned. The position is at-will; the description does not create an employment contract.

Requirements

Must be at least 18 years of age.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by coworkers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
Must be able to perform the described physical demands, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking long distances or between work sites, repetitive wrist/hand/finger motions, and lifting housekeeping items such as linens, trash, or vacuums.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Prepare and stock the assigned work cart with room supplies and tools before cleaning.
Attend the morning stand-up meeting.
Fold and/or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms each shift.
Clean hallways, public areas, storage rooms, guest laundry, and other areas or complete room deep-cleaning projects as assigned.
Help maintain clean, organized, and safe front-of-house and back-of-house areas, pitching in to clean guest rooms and public spaces as needed.
Greet guests warmly while cleaning and use guests’ names when possible.
Contribute to guest satisfaction and respond to challenging guest situations with hospitality and urgency.
Complete operational checklists accurately and at designated times and ensure shift handover reports are accurate and timely.
Maintain a clean approved uniform, required name tag, and appropriate grooming.
Communicate clearly, honestly, and professionally and collaborate with team members.
Arrive and clock in on time, clock out at the scheduled shift ending time unless directed otherwise, and never work off the clock.
Clock in and out for breaks at the scheduled times and provide sufficient notice when calling out as directed by the supervisor.
Perform other job-related duties as assigned by an authorized person.