Housekeeper

Marriott•Torrance, CA

26d

About The Position

The Housekeeper responds promptly to requests from guests and other departments and maintains guest rooms and surrounding areas to company quality standards. Duties include preparing and transporting a supply cart, entering guest rooms according to access and vacancy procedures, replenishing amenities, changing linens, making beds, cleaning bathrooms, removing trash and room-service items, checking appliances, arranging room furnishings, dusting and polishing surfaces, and vacuuming and performing floor care in guest rooms and hallways. The role follows company, safety, and security policies; reports maintenance issues, hazards, accidents, and injuries; completes required safety training; and stores flammable materials properly. Housekeepers maintain a clean, professional appearance and confidentiality, provide courteous guest service, communicate professionally, support team goals, and uphold quality expectations. The work includes physical activity such as moving housekeeping carts and equipment, lifting and carrying items, reaching, bending, twisting, stooping, and standing, sitting, kneeling, or walking for extended periods. Other reasonable duties may be assigned by supervisors.

Requirements

No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to lift and carry up to 25 pounds without assistance and more than 25 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
Ability to reach overhead and below the knees, bend, twist, pull, stoop, and stand, sit, kneel, or walk for extended periods across an entire work shift.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to communicate clearly and professionally and provide courteous guest service.

Nice To Haves

None specified.

Responsibilities

Respond promptly to requests from guests and other departments.
Fill a cart with supplies and transport it to the assigned area.
Enter guest rooms according to procedures for gaining access and ensuring the room is vacant.
Replace guest amenities and supplies; change dirty linens and terry; make beds and fold terry.
Clean bathrooms and remove trash, dirty linen, and room-service items.
Check that room appliances are present and working.
Straighten desk items, furniture, and appliances; dust, polish, and remove marks from walls and furnishings.
Vacuum carpets and perform floor care in guest rooms and hallways.
Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, and injuries; complete safety training and certifications; and properly store flammable materials.
Maintain a clean and professional uniform and appearance and protect confidential proprietary information.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, support team goals, and ensure adherence to quality expectations and standards.
Move, lift, carry, and place objects; push and pull loaded housekeeping carts and other work-related equipment; and perform the physical movements required for the role.
Perform other reasonable job duties as requested by supervisors.