Housekeeper

MCR Hotels•Abilene, TX

21d•Onsite

About The Position

The Housekeeper cleans and prepares guest rooms, hallways, and public areas at the Residence Inn in Abilene, Texas. The role supports the hotel’s standards for cleanliness, friendly service, organization, safety, product consistency, and teamwork. Housekeepers are expected to welcome guests warmly, provide courteous assistance, and help maintain guest satisfaction while cleaning. Duties include preparing and stocking the work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms per shift and may complete additional projects such as cleaning storage rooms, public spaces, and guest laundry, or performing room deep cleans. Team members may also be asked to help clean guest rooms and public spaces as needed. They must complete assigned checklists accurately and on time, maintain effective shift handovers, wear an approved clean uniform and nametag, and communicate and collaborate professionally with colleagues. The job requires physical activity, including bending, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and carrying housekeeping items such as linens, trash, or vacuums. Employees must be at least 18 years old and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. This is an at-will position, and the employer may assign other job-related duties.

Requirements

Must be at least 18 years old.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must be able to meet the physical demands of the role, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting or carrying housekeeping items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Clean and prepare guest rooms, hallways, and public areas.
Stock room supplies and tools on the assigned work cart before cleaning.
Attend the morning stand-up meeting.
Fold and/or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms per shift.
Complete additional cleaning projects as assigned, including storage rooms, public spaces, guest laundry, and room deep cleaning.
Help clean guest rooms and public spaces as needed to maintain a clean, organized, and safe hotel.
Greet guests warmly while cleaning and provide courteous, helpful service.
Complete operational checklists accurately and at designated times.
Provide accurate and timely shift handover reports.
Maintain a clean, approved uniform, nametag, and appropriate grooming.
Communicate and collaborate clearly, honestly, and professionally with team members.
Follow established guidelines, procedures, and supervisor instructions.
Arrive and clock in on time, clock out at the scheduled shift end unless directed otherwise, and never work off the clock.
Clock in and out for breaks at the designated times.
Provide sufficient notice when calling out for a scheduled shift, as directed by the supervisor.