Housekeeper

MCR Hotels•Round Rock, TX

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at Home2 Suites Austin Round Rock. The role includes preparing and stocking work carts, attending the morning stand-up meeting, assisting with dirty linen in the housekeeping laundry room, and thoroughly cleaning and restocking the assigned number of guest rooms each shift. Additional work may include cleaning storage rooms, public spaces, and guest laundry, as well as deep-cleaning guest rooms as assigned by the direct supervisor. All team members are expected to support a clean, friendly, well-organized, and safe hotel environment. This includes greeting guests warmly, helping address guest concerns, maintaining clean and organized workspaces, completing operational checklists accurately and on time, providing accurate shift handover reports, wearing an approved clean uniform and nametag, and communicating and collaborating professionally with coworkers. Team members may be asked to help clean guest rooms and public spaces as needed. The position requires a positive attitude, willingness to learn, ability to follow procedures, and effectiveness in a fast-paced, high-pressure setting. The employee must be at least 18 years old and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. The work involves physical activities including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums. Other job-related duties may be assigned. The position is at-will; the document does not create an employment contract.

Requirements

Must be at least 18 years of age.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must be able to listen to, understand, clarify, and resolve concerns and issues raised by coworkers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must be able to perform the physical demands of the role, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting housekeeping items.
Must arrive and clock in on time for each shift, follow scheduled clock-out and break procedures, and provide sufficient notice when calling out.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Prepare and stock the assigned work cart with room supplies and tools before cleaning.
Attend the morning stand-up meeting.
Fold and/or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms each shift.
Clean hallways and public areas and help keep front- and back-of-house areas clean and organized.
Complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and guest-room deep cleaning.
Greet guests warmly while cleaning and provide friendly service throughout their stay.
Help address challenging guest situations with hospitality and a sense of urgency.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Communicate and collaborate professionally with coworkers and help meet the needs of guests and the business.
Arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and clock in and out for breaks as scheduled.
Provide sufficient notice to the supervisor when calling out for a scheduled shift.