Housekeeper

MCR Hotels•Abilene, TX

21d•Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at the hotel. Duties include preparing and stocking an assigned work cart, attending the morning stand-up meeting, assisting with dirty linen in the housekeeping laundry room, and thoroughly cleaning and restocking the assigned number of guest rooms each shift. The Housekeeper may also be assigned cleaning projects in storage rooms, public spaces, guest laundry, and guest rooms for deep cleaning. All front- and back-of-house areas are expected to remain clean and organized. Team members are expected to provide friendly, hospitable service to guests, support guest satisfaction, and contribute to a clean, safe, and well-organized hotel. They must complete operational checklists accurately and on time, provide accurate shift handover reports, wear a clean approved uniform and nametag, and communicate and collaborate professionally with coworkers. The role may include duties beyond traditional housekeeping responsibilities as business and guest needs require. The position requires a positive, service-oriented attitude; the ability to follow procedures, work effectively under pressure, communicate clearly, and address concerns raised by guests or coworkers. The employee must be at least 18 years old and willing to work a varied schedule, including evenings, nights, weekends, and holidays according to hotel needs. Physical activities include stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and carrying housekeeping items such as linens, trash, or vacuums.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based on hotel demands.
Must arrive and clock in on time, clock out at the scheduled shift end unless otherwise directed, and never work off the clock.
Must clock in and out for breaks at the designated times.
Must provide sufficient notice when calling out, as directed by a supervisor.
Must be able to perform the described physical demands, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting or carrying housekeeping items.

Nice To Haves

Experience in hospitality, service, consumer-facing franchise, or a related field is preferred.

Responsibilities

Prepare and stock the assigned work cart with room supplies and tools.
Attend the morning stand-up meeting.
Fold and/or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms per shift.
Clean assigned storage rooms, public spaces, guest laundry, and rooms requiring deep cleaning.
Keep front- and back-of-house areas clean, organized, and safe.
Greet guests warmly while cleaning and use their names when possible.
Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
Complete operational checklists accurately and at designated times.
Provide accurate, timely shift handover reports.
Wear a clean approved uniform and nametag and maintain appropriate grooming.
Communicate professionally and collaborate with team members.
Perform other job-related duties as assigned by an authorized supervisor.