Housekeeper

NOBU RYOKAN MALIBU•Malibu, CA

41d•$22 - $24•Onsite

About The Position

The Housekeeper cleans assigned guest rooms to meet and exceed the hotel’s cleanliness standards while protecting the confidentiality and security of guest rooms. The role includes responding to guest requests and complaints, maintaining knowledge of hotel services and operations, and helping provide a high-quality guest experience. Housekeepers also service offsite villas, public areas and back-of-house spaces; handle laundry and supplies; report maintenance concerns and damages; and update room status. The position requires compliance with hotel policies, safety procedures, chemical-handling requirements, grooming standards and service expectations. Work schedules may vary to reflect hotel business needs.

Requirements

High school diploma or equivalent vocational training certificate.
One to two years of experience.
Ability to use computer software and hardware and maneuver a computer keyboard.
Ability to learn and use company-issued communication devices, such as cell phones, and communicate effectively through them.
Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests, verbally and in writing.
Customer-service orientation and excellent hospitality skills.
Ability to calculate basic mathematical functions.
Ability to communicate satisfactorily with guests, management and coworkers.
Ability to transport carts, linen and furniture weighing up to 200 pounds; reach 6.5 feet; and remain stationary or upright for eight hours during a shift.
Ability to work in guest rooms, corridors, guest laundry and public spaces, including conditions involving variable temperatures and noise, indoor and outdoor work, fumes or odors, dust or mites, chemicals and biohazards.
Ability to perform manual tasks requiring motor coordination and finger dexterity.
Ability to follow hotel safety guidelines and safely operate equipment and handle chemicals.

Nice To Haves

Some college or a college degree.
Prior experience within a four-star hotel brand.
Knowledge of additional languages.

Responsibilities

Clean assigned guest rooms to hotel standards, including bathrooms, bedrooms, patios and room furnishings.
Prepare beds, replace linens, towels, amenities and other guest supplies, and arrange room items according to the designated layout.
Service departure rooms by cleaning closets and doors, dusting drawers, checking safes, and turning over items left by guests to the Manager on Duty.
Provide offsite villa service, including cleaning kitchens, living rooms, decks and garages.
Clean public spaces, including the lobby, fitness room and outdoor pool deck, as well as back-of-house areas such as storage, laundry and employee restroom spaces.
Respond promptly to guest needs, inquiries and complaints, and work to resolve complaints and maintain guest satisfaction.
Maintain knowledge of hotel services, features, room types, rates, guest arrivals and departures, VIPs, special requests and scheduled activities.
Use appropriate cleaning chemicals for designated surfaces in accordance with OSHA regulations and hotel requirements.
Report maintenance deficiencies, damaged furnishings, repairs, safety concerns and other problems to the appropriate hotel personnel.
Update room status with the Manager on Duty.
Take dirty laundry to the appropriate storage area; wash, dry, iron or steam guest clothing when requested; and receive, sort and store delivered linen, terry and robes.
Restock cleaning supplies, caddies and storage rooms at the end of the shift and submit requisitions for additional supplies or materials.
Turn in lost-and-found items to the Manager on Duty or Director of Guest Relations.
Return the assigned smartphone and guest room keys.
Attend required hotel or departmental meetings and training sessions, and comply with hotel policies, service standards, grooming standards and procedures.
Operate hotel equipment safely, handle chemicals responsibly and use personal protective equipment when appropriate.
Perform other reasonable duties as directed by hotel management.