Housekeeper

MCR Hotels•Lake Mary, FL

22d•Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at the Hampton Inn & Suites Lake Mary at Colonial TownPark. The role includes preparing and stocking an assigned work cart, attending the morning stand-up meeting, assisting with dirty linen in the housekeeping laundry room, and thoroughly cleaning and restocking the assigned number of guest rooms each shift. Additional projects may include cleaning storage rooms, public spaces, and guest laundry, as well as deep-cleaning rooms. All front- and back-of-house areas should be kept clean, organized, and safe. Team members are expected to provide friendly, hospitable service to guests, contribute to guest satisfaction, and help clean guest rooms and public spaces as needed. They must complete checklists accurately and on time, provide accurate and timely shift handover reports, wear an approved clean uniform and nametag, and communicate and collaborate professionally with colleagues. The role requires following hotel procedures and supporting the needs of guests and the business. The position involves physical tasks such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and carrying housekeeping items such as linens, trash, or vacuums. The schedule may vary and may include evenings, nights, weekends, and holidays. This job description is not exhaustive; other related duties may be assigned. The employer states that the position is at-will and that reasonable accommodations may be made for employees with disabilities, absent undue hardship.

Requirements

Must be at least 18 years of age.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must be able to perform the physical demands of the job, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and carrying housekeeping items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Clean and prepare guest rooms, hallways, and public areas.
Complete pre-cleaning duties, including stocking room supplies and tools on the assigned work cart.
Attend the morning stand-up meeting.
Fold and/or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms per shift.
Complete additional cleaning projects as assigned, including storage rooms, public spaces, guest laundry, and room deep-cleaning activities.
Keep front- and back-of-house areas clean, organized, and safe.
Greet guests happily and provide friendly service while cleaning; use guests’ names when possible.
Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
Complete operational checklists accurately and at designated times.
Provide accurate and timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain good grooming.
Communicate clearly, honestly, and professionally and collaborate with team members.
Follow established guidelines and procedures and perform other job-related duties as assigned.
Arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and do not work off the clock.
Clock in and out for breaks at the designated scheduled times.
Provide sufficient notice to the supervisor when calling out for a scheduled shift.