Housekeeper

MCR • Abilene, TX

22d • $13 - $15 • Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at the Residence Inn in Abilene, Texas. The role includes pre-cleaning and stocking room supplies and tools on an assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms per shift and complete additional cleaning projects as assigned, which may include storage rooms, public spaces, guest laundry, and deep-cleaning guest rooms.

Team members are expected to support a clean, friendly, well-organized, and safe hotel environment. This includes welcoming guests, contributing to guest satisfaction, maintaining clean workspaces, completing checklists accurately and on time, communicating professionally, and collaborating with colleagues. The schedule may vary and may include evenings, nights, weekends, and holidays. The role involves physical activities such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must effectively listen to, understand, clarify, and resolve concerns and issues raised by coworkers and guests.
• Must communicate information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
• Must be able to perform the essential functions of the position satisfactorily, with reasonable accommodations where applicable.
• Must be able to meet physical demands including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking, repetitive wrist/hand/finger motions, and lifting housekeeping items such as linens, trash, or vacuums.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly throughout their stay and use their names when possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features and amenities, and support awareness of hotel groups and events.
• Answer incoming calls using the approved friendly greeting.
• Keep front- and back-of-house workspaces clean, organized, and safe; assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Communicate clearly, honestly, and professionally and collaborate with team members.
• Complete pre-cleaning duties, including stocking supplies and tools on the assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room.
• Thoroughly clean and restock the assigned number of guest rooms per shift.
• Complete additional assigned cleaning projects in storage rooms, public spaces, guest laundry, or guest rooms, including deep cleaning.
• Arrive and clock in on time, clock out at the scheduled shift end unless otherwise directed, and never work off the clock.
• Clock in and out for breaks at the designated scheduled times.
• Give sufficient notice when calling out for a scheduled shift, as directed by the supervisor.
• Perform other job-related duties or instructions as assigned by an authorized person.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed