Housekeeper

MCR Hotels•King of Prussia, PA

20d•Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at the Hampton Inn Philadelphia/King Of Prussia (Valley Forge). Duties include preparing and stocking the work cart and room supplies, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. The Housekeeper thoroughly cleans and restocks the assigned number of guest rooms each shift and completes additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and guest rooms needing deep cleaning. Front- and back-of-house areas must be kept clean, safe, and organized. The role follows MCR’s standards for guest service, cleanliness, product consistency, and teamwork. Team members greet guests warmly, support guest satisfaction, handle guest concerns with hospitality and urgency, complete operational checklists and shift handover reports accurately and on time, and maintain a clean approved uniform and professional grooming. Team members may be asked to help clean guest rooms or public spaces beyond their usual duties and perform other job-related duties as assigned. The position requires working a varied schedule that may include evenings, nights, weekends, and holidays, depending on hotel needs. The employee must arrive and clock in on time, follow scheduled break procedures, and provide notice for absences as directed by a supervisor. The job involves physical activities including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist movements, and lifting or carrying housekeeping items such as linens, trash, or vacuums. Reasonable accommodations may be provided for employees with disabilities, absent undue hardship.

Requirements

Must be at least 18 years of age.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must effectively listen to, understand, clarify, and resolve concerns raised by coworkers and guests.
Must communicate information and ideas clearly.
Must have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
Must meet the physical demands of the role, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting or carrying housekeeping items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Clean and prepare guest rooms, hallways, and public areas.
Complete pre-cleaning duties, including stocking room supplies and tools on the assigned work cart.
Attend the morning stand-up meeting.
Fold and/or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms per shift.
Complete additional cleaning projects as assigned, including storage rooms, public spaces, guest laundry, and room deep cleaning.
Keep front- and back-of-house areas clean, safe, and organized.
Greet guests warmly during the stay and provide hospitable service while cleaning.
Contribute to guest satisfaction and respond to guest concerns with hospitality and urgency.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Communicate clearly and professionally and collaborate with team members.
Perform other job-related duties as assigned by an authorized person.
Arrive and clock in on time, follow scheduled break procedures, clock out at the scheduled shift end unless directed otherwise, and provide call-out notice as directed.