Housekeeper

Drury Hotels • Pigeon Forge, TN

40d • Onsite

About The Position

Drury Hotels is hiring full-time and part-time Housekeepers at the Drury Plaza Hotel in Pigeon Forge, Tennessee. Housekeepers help create memorable guest experiences by maintaining clean guest rooms to established standards and providing friendly, courteous service. Duties include vacuuming, changing linens, keeping bathrooms clean, visually inspecting rooms for maintenance needs, and providing guests with linens, towels, amenities, or information upon request. Team members may also be asked to assist with laundry or clean public areas when needed. The position requires working well independently, following verbal and written instructions, and responding promptly and efficiently to guest requests, questions, and complaints. Weekend work may be required because the hotel operates seven days a week and is busiest on Saturdays and Sundays. No previous cleaning experience is required; the posting states that knowledge and ability equivalent to completing two years of high school are required.

Requirements

• Knowledge, skills, and mental ability equivalent to completing two years of high school.
• Ability to follow verbal and written instructions.
• Ability to work without direct supervision.
• Positive, solution-oriented attitude.
• Dedication to excellent customer service.
• Ability to walk and stand throughout the work shift.
• Ability to push, vacuum, reach, stretch, and bend during daily work activities.
• Ability to intermittently lift 25–35 pounds during the workday.
• Availability to work Saturdays and Sundays may be required.

Nice To Haves

• Previous cleaning experience is helpful but not required.
• Thorough knowledge of cleaning procedures and supplies.

Responsibilities

• Perform hotel housekeeping services to maintain guest rooms according to established standards.
• Vacuum, change linens, and clean bathrooms.
• Visually inspect guest rooms to help identify maintenance needs.
• Provide guests with linens, towels, amenities, or information when requested.
• Assist with laundry or cleaning public areas when needed.
• Respond promptly and efficiently to guest requests, inquiries, and complaints with friendly, courteous service.
• Help maintain a positive work environment for team members and guests.
• Work cooperatively with other hotel departments.

Benefits

• Quarterly bonus opportunity of up to $3,200 annually, separate from base salary and based on hotel results.
• Flexible scheduling.
• Paid time off.
• Hotel discounts and free room nights.
• Medical, dental, vision, prescription, life, and disability insurance.
• Team Member Assistance Program.
• Company-matched 401(k).
• Mentorship, cross-training, development plans, and management training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED