Housekeeping-Housekeeper

COMMONWEALTH LODGING MANAGEMENT LLC•Oxford, MS

4d•Onsite

About The Position

The Housekeeper is responsible for maintaining positive guest relations, resolving guest complaints, and ensuring guest satisfaction. This role requires knowledge of hotel features, services, hours of operation, room rates, special packages, promotions, and daily hotel activities. The Housekeeper must also be familiar with local attractions to assist guests and maintain a complete understanding of the correct maintenance and use of equipment, including the proper use of chemicals in accordance with safety regulations. A key responsibility is cleaning standard guest rooms within a specified timeframe (26 minutes) while meeting hotel cleaning standards. This includes preparing the room, cleaning the bathroom, bedroom, and floor corridors, dusting, replenishing supplies, making beds, and vacuuming. The role also involves managing lost and found items, stocking and maintaining housekeeping carts and the linen room, and cleaning common areas such as hallways, elevator tracks, pool areas, ice/soda machines, and light fixtures. The Housekeeper must remove dirty linen from chutes and hallways, assist co-workers and guests, and report any guest complaints or comments to the supervisor. Additionally, the Housekeeper plays a role in handling emergencies to protect guests and associates and restore the building to normal operating status. This position requires adherence to all departmental, management, hotel, and brand policies and procedures.

Requirements

Exert physical effort in lifting/transporting at least 25 pounds.
Push/pull carts and other equipment up to 100 pounds.
Endure various physical movements throughout the work areas.
Work environment includes front office, and all areas of the hotel.
Work under variable temperature conditions and noise levels, in indoor and outdoor settings.
Must be able to stand and exert well-paced mobility for lengthy periods of time.
Work environment includes Guest Rooms, Guest and Service Corridors, Housekeeping Office.
Work under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals.
Must be able to reach above head and shoulder height to perform job duties.

Responsibilities

Maintain positive guest relations and guest confidentiality.
Resolve guest complaints to ensure guest satisfaction.
Maintain knowledge of all hotel features, services, hours of operation, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
Be familiar with local attractions and activities to respond to guest inquiries accurately.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Use all chemicals in accordance with OSHA regulations and hotel requirements.
Complete daily report as instructed by supervisor.
Clean a standard guest room within 26 minutes, meeting hotel cleaning standards.
Enter and prepare the room for cleaning.
Clean guest bathroom, bedroom, and floor corridor.
Dust the room and furniture.
Replenish guestroom and bath supplies.
Clean the bathroom, remove soil, dirt, soap buildup and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
Vacuum the carpet.
Make beds daily with clean linens.
Turn in lost and found items immediately to the supervisor.
Keep housekeeping carts stocked, clean and orderly.
Stock linen room with supplies.
Empty linen from housekeeping carts.
Sweep and mop areas in front of elevators.
Clean all trash cans.
Clean elevator track.
Maintain pool areas.
Clean pool windows and bathroom daily.
Clean ice and soda machines on all floors.
Dust light fixtures in hallways.
Remove all dirty linen from laundry chutes.
Remove all dirty linen from the hallways.
Aid co-workers and guests as needed.
Notify the supervisor of any guests’ complaints or comments.
Assist in handling emergencies to protect guests and associates and preserve the building and its systems.
Act quickly and responsibly to return the building to its normal operating status.
Know and abide by all departments, Commonwealth Lodging Management and hotel policies and procedures, as well as brand standards, policies and procedures.