Housekeeper

MCR Hotels•Smyrna, TN

15d•Onsite

About The Position

The Housekeeper cleans and prepares guest rooms, hallways, and public areas at Home2/Tru by Hilton - Nashville Smyrna. The role includes preparing and stocking an assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms each shift and may perform additional cleaning projects in storage rooms, public spaces, guest laundry, and guest rooms. All front- and back-of-house areas are expected to remain clean, organized, and safe. Team members are expected to provide friendly, hospitable service, contribute to guest satisfaction, and respond to guest concerns with urgency. They should maintain hotel knowledge, follow operational checklists and procedures, communicate professionally, collaborate with colleagues, and wear a clean approved uniform and nametag while well-groomed. The work requires a positive, flexible approach and the ability to perform other job-related duties as assigned. The position involves regular physical activity, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and carrying housekeeping items such as linens, trash, or vacuums. The schedule may vary and include evenings, nights, weekends, and holidays based on hotel needs.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must be able to perform the physical demands described for the role, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and carrying housekeeping items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly throughout their stay and contribute to guest satisfaction.
Respond to challenging guest situations with hospitality and a sense of urgency.
Maintain knowledge of hotel facilities and amenities and support awareness of hotel groups and events.
Answer incoming calls using the approved friendly greeting.
Keep front- and back-of-house areas clean, organized, and safe, and assist with cleaning guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain appropriate grooming.
Prepare and stock the assigned work cart before cleaning.
Attend the morning stand-up meeting.
Fold and/or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms each shift.
Complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and guest rooms.
Communicate clearly and professionally and collaborate with team members.
Arrive and clock in on time, clock out at the scheduled shift ending time unless directed otherwise, and record breaks at designated times.
Provide sufficient notice when calling out for a scheduled shift, as directed by the supervisor.
Perform other job-related duties and assignments as directed.