Housekeeper

MCR Hotels•Scottsdale, AZ

20d•Onsite

About The Position

The Housekeeper cleans and prepares guest rooms, hallways, and public areas at the hotel. The role includes preparing and stocking a work cart, attending the morning stand-up meeting, assisting with dirty linen in the housekeeping laundry room, and cleaning and restocking the assigned number of guest rooms each shift. Additional assignments may include cleaning storage rooms, public spaces, and guest laundry, as well as deep-cleaning rooms. Team members are expected to provide friendly guest service, keep front- and back-of-house areas clean and organized, complete operational checklists accurately and on time, and communicate effectively with colleagues. The role may require pitching in to clean guest rooms and public areas as needed and supporting hotel groups and events. The position requires physical activity, including bending, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and carrying housekeeping items such as linens, trash, or vacuums. The employee must be able to perform the essential functions of the position, with reasonable accommodations where applicable.

Requirements

Must be at least 18 years of age.
Must have a positive, can-do attitude and willingness to learn.
Must understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must listen to, understand, clarify, and resolve concerns raised by coworkers and guests.
Must communicate information and ideas clearly.
Must have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must be able to perform the physical demands of the role, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting or carrying housekeeping items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly throughout their stay, use their names when possible, and provide friendly service while cleaning.
Contribute to guest satisfaction and address challenging guest situations with hospitality and urgency.
Maintain knowledge of hotel facilities, amenities, relevant role technology, and hotel groups and events.
Answer incoming calls using the approved greeting when applicable.
Keep front- and back-of-house spaces clean, organized, and safe, and pitch in on cleaning guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times each shift, and provide accurate, timely shift handover reports.
Wear a clean approved uniform and nametag, and maintain grooming standards.
Communicate clearly and professionally and collaborate with team members to support guests and the workplace.
Complete pre-cleaning tasks, including stocking room supplies and tools on the assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms during each shift.
Complete additional cleaning assignments, such as storage rooms, public spaces, guest laundry, and room deep-cleaning, as assigned by the direct supervisor.
Arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, record breaks as scheduled, and give sufficient notice when calling out.