Housekeeper

Aloft West Chester • West Chester Township, OH

13d • Onsite

About The Position

The Housekeeper maintains the cleanliness and appearance of hotel guest rooms and public areas, creating a welcoming, clean, and comfortable environment for guests. The role includes cleaning and resetting guest rooms and bathrooms to established standards, caring for common areas, maintaining housekeeping supplies, reporting maintenance needs, and responding to guest requests. The Housekeeper follows procedures for guest privacy, safety, security, and emergency situations, and works with coworkers and other departments to support a positive guest experience.

Requirements

• Basic verbal and written communication skills.
• Ability to stand and maintain well-paced mobility for up to 8 hours.
• Ability to lift up to 30 pounds regularly and continuously.
• Ability to bend, stoop, squat, and stretch to perform cleaning tasks.
• Maintain a neat, clean, and well-groomed appearance according to company standards.
• Flexibility to work varying schedules, including nights, weekends, and holidays.

Nice To Haves

• High school diploma or equivalent preferred.
• Hospitality experience is a plus.

Responsibilities

• Clean and reset guest bedrooms and bathrooms according to established standards, using chemicals and cleaning equipment safely and properly.
• Maintain the cleanliness of assigned hallways and common areas.
• Perform additional duties as requested, including cleaning unexpected spills and fulfilling special guest requests.
• Assist other housekeeping associates in keeping work and public areas clean and organized.
• Spot carpets during room cleaning as part of the hotel’s carpet care program.
• Report maintenance issues or needs to the Supervisor.
• Stock and maintain housekeeping carts and linen storage rooms.
• Accurately complete the room assignment sheet, documenting completed tasks and any issues encountered.
• Respond promptly to guest complaints and special requests to support guest satisfaction.
• Follow procedures for entering guest rooms and protecting guest privacy and security.
• Greet guests warmly and offer friendly assistance.
• Follow company safety and security policies, including proper handling and storage of keys and lost-and-found items.
• Follow emergency procedures and bloodborne pathogen protocols.
• Communicate effectively with coworkers and other departments.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic life insurance and AD&D
• Voluntary life insurance
• Voluntary short-term disability
• Voluntary long-term disability
• Critical illness, hospital indemnity, and accident plans
• Pet insurance
• 401(k) retirement plan
• Paid time off (PTO), available as accrued

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED