Housekeeper

Hilton Grand Vacations•Waikoloa, HI

22d

About The Position

The Housekeeper performs daily cleaning duties in assigned rooms to provide owners and guests with clean, comfortable accommodations. The role involves completing cleaning tasks within allotted time frames and production standards, responding promptly and warmly to guest requests, and helping guests with questions about resort services, activities, and local attractions. The Housekeeper also follows safety and key-control procedures, reports room deficiencies, maintains carts and supply areas, assists with inventory, and supports coworkers and management as needed.

Requirements

Cleaning background that includes homes, offices, or hotels.
Ability to work in environments involving humidity, cold or heat, dust, and noise.
Ability to lift up to 50 pounds and push or pull a cart over 200 pounds.
Ability to communicate effectively with guests in English.

Responsibilities

Clean assigned rooms, including stripping dirty linens, vacuuming, dusting, mopping, washing dishes, making beds, cleaning bathrooms and counters, replenishing linen and guest amenities, and moving furniture.
Complete work within allotted time frames to meet production standards.
Greet guests and respond immediately to requests with friendly, genuine acknowledgment.
Know resort services, activities, and local attractions to assist with guest inquiries.
Report deficiencies to maintain rooms in compliance with resort standards.
Follow safety procedures and standards, and recognize and act in emergencies.
Follow key-control protocol.
Keep carts clean and supplies and equipment neat and orderly.
Secure department assets and supplies neatly in storage areas.
Assist management in maintaining an accurate inventory of linen and supplies.
Promptly turn in lost-and-found items after properly tagging and identifying them.
Assist coworkers and perform other work assignments as requested.