Housekeeper

MCR Hotels•Midland, TX

7d•Onsite

About The Position

The Housekeeper cleans and prepares guest rooms, hallways, and public areas at the hotel. The role includes completing pre-cleaning tasks, stocking room supplies and tools on the assigned work cart, attending morning stand-up meetings, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms each shift and may complete additional cleaning projects in storage rooms, public spaces, guest laundry, and guest rooms as directed by their supervisor. All front- and back-of-house areas are expected to remain clean, organized, and safe. The position follows MCR’s universal standards for guest service, cleanliness, product consistency and quality, and teamwork. Team members are expected to greet guests warmly, use guests’ names when possible, support guest satisfaction, respond to challenging situations with hospitality and urgency, and maintain knowledge of hotel features and events. They must complete checklists accurately and on time, communicate professionally, wear a clean approved uniform and nametag, and collaborate with colleagues to create a welcoming environment. The role requires a positive attitude, willingness to learn and serve guests, and the ability to follow established guidelines, work under pressure, communicate clearly, and listen to and resolve concerns. Employees must be at least 18 years old and willing to work a varied schedule, which may include evenings, nights, weekends, and holidays. Physical activities include stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums. Other job-related duties may be assigned by authorized supervisors. Reasonable accommodations may be made for employees with disabilities, absent undue hardship. The position is at-will and does not create an employment contract.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must listen effectively, understand and clarify concerns, and resolve issues raised by co-workers and guests.
Must communicate information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must arrive and clock in on time for every shift and follow the stated clock-in/out and break procedures.
Must provide sufficient notice when calling out, as directed by the supervisor.
Must be able to perform the stated physical demands, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting housekeeping items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly throughout their stay and use their names when possible.
Contribute to guest satisfaction and respond to challenging guest situations with hospitality and urgency.
Maintain knowledge of hotel features, amenities, groups, and events.
Answer incoming calls using the approved friendly greeting.
Help keep front- and back-of-house areas clean, organized, and safe, including pitching in to clean guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain appropriate grooming.
Complete pre-cleaning duties, including stocking supplies and tools on the assigned work cart.
Attend morning stand-up meetings and fold or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms each shift.
Complete additional cleaning projects in storage rooms, public spaces, guest laundry, and guest rooms as assigned by the supervisor.
Communicate clearly, honestly, and professionally and collaborate with team members.
Arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, never work off the clock, and clock in and out for breaks at scheduled times.
Provide sufficient notice when calling out for a scheduled shift, as directed by the supervisor.
Perform other job-related duties or instructions assigned by authorized personnel.