Housekeeper: Canmore

Travel + Leisure Co.•Canmore, AB

13d•Onsite

About The Position

A Housekeeper will support general resort operations by cleaning resort units and maintaining resort quality standards. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations. He/she will maintain the company’s expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Canadian Centre for Occupational Health and Safety (CCOHS), including the Workplace Hazardous Materials Information System (WHMIS) regulations.

Requirements

Detail oriented with organizational skills
Familiarity with cleaning products and equipment
Ability to read and comprehend routine instructions, short correspondence and memos
Ability to give high priority to customer service
Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
Must be people oriented and able to work independently or with others as needed
Has knowledge of general cleaning concepts
Has knowledge of cleaning chemicals
Has experience with cleaning tools and equipment

Nice To Haves

High School diploma or equivalent preferred
Six months related housekeeping experience preferred

Responsibilities

Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms and responsible for constant cleanliness by providing housekeeping throughout the resort and ensuring a clean environment for guests.
Maintains and adheres to housekeeping detail standards.
Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies.
Strips linen in room and makes beds.
Maintain and stock housekeeping carts.
Replenishes supplies, such as kitchenware and toiletries.
Sorts, counts, folds, mark, or carries linens.
Disposes of garbage in the units.
Assist with Common Area cleaning while waiting for units to be assigned.
Observe precautions required to protect resort guests and guest property, and report damage, theft, and found articles to supervisors.
Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction.
Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up.
Make appropriate service recovery recommendations.
Promote team work and quality service through daily communications and coordination with other departments.
Ensure compliance with: Operational Compliance, Safety & Security, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.
Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience.
Performs other duties as needed