Housekeeper

Auburn, RAM Hotels•Auburn, AL

26d

About The Position

The Housekeeper/Room Attendant performs routine cleaning and servicing of guest rooms to hotel standards, following the direction of the Executive Housekeeper. The role promotes a positive image of the hotel and supports a welcoming guest experience through friendly, attentive service and by anticipating guests’ needs. Housekeepers also complete required training, follow brand and property standards, and comply with health, safety, fire, and evacuation procedures.

Requirements

High school graduate or equivalent.
At least six months of work-related experience.
Excellent customer service skills.
Ability to follow directions and work in a fast-paced environment.
Flexibility to work varied schedules.
Good written and oral communication skills and the ability to listen attentively.
Physical ability to walk, bend, and stand for long periods, and lift up to 40 pounds.
Adherence to grooming and appearance standards in alignment with the uniform.
Dependability.
Ability to express compassion while remaining composed and to stay calm and focused under pressure.

Nice To Haves

Hospitality or janitorial experience is strongly preferred.
Previous experience in the hospitality industry is preferred.
Previous experience as a housekeeper, room attendant, or in janitorial services is preferred.

Responsibilities

Provide professional, friendly, attentive service; anticipate guests’ needs, answer questions, respond promptly, and help resolve complaints.
Know the property’s location and amenities, as well as local attractions and activities, to respond to guest inquiries.
Complete required brand-specific, health, and safety training; follow property and brand standards and know fire alarm and evacuation procedures.
Enter and prepare guest rooms for cleaning according to hotel standards.
Make beds; dust televisions, pictures, and furniture; sweep or vacuum floors and carpets; clean windows and mirrors, bathrooms, closets, and telephones; and empty trash.
Replenish room amenities, replace dirty bed linen with clean linen, and return furniture to the floor plan.
Check and secure rooms after cleaning; clean and restock the supply cart at the end of the shift; and update and submit the room assignment sheet.
Submit items found in guest rooms promptly to the Executive Housekeeper in accordance with the hotel’s lost and found policy.
Perform other tasks as necessary to meet or exceed guest satisfaction.
Represent the property positively, demonstrate a proactive and guest-focused attitude, and respect diversity and multicultural environments.