Housekeeper

MCR • Alexandria, LA

14d • $10 - $13 • Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at the hotel. The role includes preparing and stocking an assigned work cart, attending the morning stand-up meeting, assisting with dirty linen in the housekeeping laundry room, and thoroughly cleaning and restocking the assigned number of guest rooms per shift. Additional duties may include cleaning storage rooms, public spaces, and guest laundry, as well as deep-cleaning rooms, as assigned by the direct supervisor.

All team members are expected to contribute to a clean, friendly, well-organized, and safe hotel. Housekeepers should greet guests warmly while cleaning, help maintain clean and organized front- and back-of-house areas, follow operational checklists and procedures, communicate professionally, and work collaboratively to support guest satisfaction. Employees may be asked to perform other job-related duties as assigned. This is an at-will position, not an employment contract.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
• Must be able to communicate information and ideas clearly.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must arrive and clock in on time for every shift and follow the stated timekeeping and break procedures.
• Must provide sufficient notice when calling out, as directed by the supervisor.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly throughout their stay and use their names when possible.
• Contribute to guest satisfaction and address challenging guest situations with hospitality and urgency.
• Maintain clean, organized, and safe front- and back-of-house areas; assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and on time, and provide accurate, timely shift handover reports as applicable.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Attend the morning stand-up meeting and prepare and stock the assigned work cart with room supplies and tools.
• Assist with folding and/or handling dirty linen in the housekeeping laundry room.
• Thoroughly clean and restock the assigned number of guest rooms during each shift.
• Complete additional cleaning projects as assigned, including storage rooms, public spaces, guest laundry, and room deep-cleaning.
• Communicate clearly and professionally and collaborate with team members to support guests and hotel operations.
• Arrive and clock in on time, clock out at the scheduled shift end unless directed otherwise, and clock in and out for breaks as scheduled.
• Provide sufficient notice when calling out for a scheduled shift, as directed by the supervisor.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed