Housekeeper

MCR • Allen, TX

22d • $14 - $15 • Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at the hotel. The role includes completing pre-cleaning duties, stocking room supplies and tools on the assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms each shift and may complete additional cleaning projects in storage rooms, public spaces, guest laundry, and rooms. All front- and back-of-house areas should be kept clean and organized.

The role also follows MCR’s universal standards for guest service, cleanliness, product consistency, and teamwork. This includes greeting guests warmly, supporting guest satisfaction, completing checklists accurately and on time, maintaining clear shift handovers, wearing an approved clean uniform and nametag, and collaborating with colleagues. Team members may be asked to help clean guest rooms and public spaces as needed.

The position requires a positive, service-oriented attitude, the ability to follow established procedures, and effectiveness in a fast-paced, high-pressure environment. The employee must be at least 18 years old and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. The work involves frequent physical activity, including bending, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums.

Requirements

• Must be at least 18 years of age.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must be able to meet the physical demands of the role, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting housekeeping items.
• Must follow timekeeping, break, and call-out procedures.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly throughout their stay and provide courteous, attentive service.
• Use guests’ names when possible and contribute to guest satisfaction.
• Respond to challenging guest situations with hospitality and a sense of urgency.
• Maintain knowledge of hotel features and amenities and support hotel groups and events.
• Keep assigned workspaces and hotel areas clean, organized, and safe.
• Complete operational checklists accurately and at designated times.
• Provide accurate and timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain required grooming standards.
• Attend the morning stand-up meeting.
• Stock room supplies and tools on the assigned work cart before cleaning.
• Fold or assist with dirty linen in the housekeeping laundry room.
• Thoroughly clean and restock the assigned number of guest rooms each shift.
• Complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and guest rooms.
• Communicate clearly and professionally and collaborate with team members.
• Arrive and clock in on time, follow scheduled break procedures, clock out at the scheduled shift end unless directed otherwise, and never work off the clock.
• Give the supervisor sufficient notice when calling out for a scheduled shift.
• Perform other job-related duties or assignments as directed by an authorized person.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed