Housekeeper

MCR • King of Prussia, PA

15h • Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel. MCR is the 3rd-largest hotel owner-operator in the United States, founded in 2006 with offices in New York City, Dallas, Chicago, and Richmond, Virginia. The company has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities, and more than 7,000 team members. MCR operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020, a three-time recipient of the Marriott Partnership Circle Award, and a recipient of the Hilton Legacy Award for Top Performer. They also won several awards for the TWA Hotel at New York’s JFK Airport.

Requirements

• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be 18 years of age or older to perform this job.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Never work while off the clock.
• Clock in/out for breaks at the designated time on your schedule.
• Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Nice To Haves

• Experience in a hospitality, service, consumer-facing franchise or related field

Responsibilities

• Greet guests happily upon arrival and throughout their stay with a smile.
• Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• All Team Members work together to contribute to great guest satisfaction scores.
• Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Strong knowledge of all features of the hotel facility and amenities.
• Awareness and support for all groups and events at the hotel.
• Understanding of relevant technology for each role.
• Answer all incoming calls with friendly service using the approved greeting.
• Keep all areas, both front and back of the house, clean and well-organized.
• Pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
• Always greet every guest happily with a smile, by name if possible, while cleaning.
• Complete all operational checklists accurately and at the designated times, every shift.
• Ensure handover reports are accurate and on time, for effective shift-to-shift communication.
• Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
• Ensure communication between Team Members is clear, honest, and professional.
• Be willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Work together to create a welcoming environment for guests and an effective, positive workplace.
• Complete all pre-cleaning duties including, but not limited to, stocking room supplies and tools on assigned work cart, attending morning stand-up meeting, folding and/or assisting with any dirty linen in the housekeeping laundry room.
• Thoroughly clean and restock the required number of guest rooms as assigned per shift.
• Perform additional cleaning projects as assigned by direct supervisor, in storage rooms, public spaces, guest laundry, room deep cleaning activities, as needed.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed