Housekeeper

MCR Hotels•Chandler, AZ

22d•Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at Hilton Phoenix Chandler. The role includes completing pre-cleaning duties, stocking assigned work carts with room supplies and tools, attending morning stand-up meetings, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms per shift and complete additional cleaning projects as assigned by their direct supervisor, including work in storage rooms, public spaces, guest laundry, and room deep-cleaning activities. All front- and back-of-house areas are expected to remain clean, organized, and safe. Team members are expected to provide friendly, consistent hospitality; contribute to guest satisfaction; follow hotel procedures and checklists accurately and on time; communicate professionally; and work collaboratively. The role may involve helping clean guest rooms and public spaces beyond the employee’s usual duties as needed. Employees must maintain an approved, clean uniform and grooming standards, wear a nametag, and be prepared to work a varied schedule based on hotel demands.

Requirements

Must be at least 18 years old.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must effectively listen to, understand, clarify, and resolve concerns raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must arrive and clock in on time for scheduled shifts, follow break clock-in/clock-out procedures, and give sufficient notice when calling out as directed by a supervisor.
Must be able to perform the described physical demands, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field.

Responsibilities

Greet guests warmly throughout their stay, use their names when possible, and contribute to guest satisfaction.
Handle challenging guest situations with hospitality and urgency, and support hotel groups and events.
Keep front- and back-of-house areas clean, organized, and safe; help clean guest rooms and public spaces as needed.
Complete assigned operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Complete pre-cleaning duties, including stocking the assigned work cart with room supplies and tools.
Attend morning stand-up meetings and fold or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms per shift.
Complete additional cleaning projects as assigned, including storage rooms, public spaces, guest laundry, and room deep cleaning.
Communicate clearly, honestly, and professionally with team members and collaborate to support guests and the workplace.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Arrive and clock in on time, clock out at the scheduled shift ending time unless directed otherwise, and clock in and out for breaks as scheduled.