Housekeeper

FORT HALL CASINO•Fort Hall, ID

8d•Onsite

About The Position

The Housekeeper contributes to the efficient daily operation of the Shoshone-Bannock Casino Hotel’s housekeeping activities by maintaining the cleanliness of guest rooms and public areas in accordance with established policies and procedures. The role requires professionalism in interactions with internal and external customers. Duties listed are illustrative and not all-inclusive.

Requirements

High school diploma or GED preferred.
Must successfully pass the required background screening or investigation.
Must be able to submit supporting documentation of education and training.
Knowledge of the organization’s goals, objectives, functions, policies, and procedures.
Knowledge of materials, methods, and equipment used to clean guest rooms and public areas.
Knowledge of occupational hazards and safety practices and procedures.
Knowledge of customer service standards.
Skill in safely using cleaning tools, equipment, chemicals, cleaners, and disinfectants.
Skill in basic repair work of housekeeping equipment.
Ability to handle multiple tasks simultaneously, address customer problems, and meet deadlines.
Ability to communicate efficiently and effectively verbally and in writing.
Ability to maintain confidentiality and work professionally with people of varying social and cultural backgrounds.
Ability to analyze situations, choose appropriate actions, make sound decisions, and exercise independent judgment.
Ability to demonstrate sensitivity to guest needs, remain calm during emergencies or crises, adapt to varying situations, and work independently with minimal supervision.
Ability to work in a fast-paced environment and uphold strong ethics and integrity.
Must complete a pre-employment drug screen, personal reference check, employment verification, and federal, state, and/or tribal criminal history background checks.
Tribal and Native American preference applies to all positions.
Regularly stand and walk; use hands to manipulate, touch, or grasp; talk or hear; and reach with hands or arms.
Occasionally sit and lift up to 50 pounds.
Vision requirements include close, distance, and color vision, peripheral vision, depth perception, and the ability to adjust focus.
May regularly be exposed to hazardous materials, dust, fumes, airborne particles, allergens, and/or second-hand smoke, as well as hostile, offensive, or violent individuals.
May occasionally need to use protective clothing, equipment, devices, and/or materials.

Nice To Haves

High school diploma or GED.

Responsibilities

Maintain inventory of cleaning supplies and equipment.
Sweep, mop, vacuum, and deodorize floors.
Remove and dispose of trash, clean ashtrays, and sanitize trash cans.
Replace dirty linens and towels, make beds, and fold towels.
Clean, sanitize, and restock bathrooms.
Replace guest amenities and supplies in rooms.
Wash or dust walls, pillars, vents, and other washable areas.
Clean, shampoo, and extract spills or biological excretions from carpet when necessary.
Pick up paper and other trash from floors and areas between customers and machines, and sanitize as needed.
Clean the inside and outside of windows.
Familiarize oneself with the day’s activities and special events at the beginning of the shift.
Follow attendance policies and procedures and attend meetings and training sessions as directed.
Immediately report accidents involving guests, employees, or company assets.
Report possible problems or unusual circumstances to a supervisor or Security.
Provide excellent customer service to internal and external customers.
Build and foster effective working relationships with others.
Contribute to team efforts and accomplish related results.
Perform other duties as assigned.